Database Administrator

Qualifications

Job Qualification:

Bachelor's Degree in an IT related field
At least 3 years experience in Incident Management
2+ years experience in Reporting and Dashboard development and data Analytics
Must be business and customer oriented
Strong verbal and written communication skills, with the ability to translate technical information to business terminology and experienced with Client, Vendor and stakeholder interaction
Willing to render rotating shifts and should have no preference to schedule
Possesses strong attention to detail, leadership, problem solving and analytical skills
High level understanding of multiple IT Platforms and has good technical management, technical understanding, analyzing information, informing others, problem solving, coordination, strategic planning and quality management
Respond adequately to inquiries and complaints
Managed multiple high priority initiatives in a fast paced, highly technical environment
Experienced with any ticketing system but experienced in CASD ticketing tool is a plus
Able to develop and provide SLA's and KPI's
ITIL Certified is a plus
Job Description

Incident Management:

Responsible for the daily IT operations and activities
Provides direction in the management of incidents and problems (end to end) ensuring timely resolutions are achieved.
Ensures the team follows the Standard Operation Procedures (SOP) in order to restore IT services within the defined Service Level Agreements (SLA).
Implements policies and guidelines regarding how incidents are identified, received, documented, distributed, and corrected.
Ensures proper IT Service Management (ITSM) processes are in place in order to maximize business efficiency.
Establishes and maintains communications with key IT and business stakeholders critical in the IT operations, allowing effective information sharing and issue resolution.
Serves as the point person in the coordination of critical incidents affecting the Client Business operations.
Ensures communication is sent out to Client Global IT stakeholders, and document the incident/problem through the incident report
Evaluate existing processes and identifying more efficient ways to accomplish goals and meet customer and client requirements; continuously improving the processes through regular assessment and adjustment.
Possesses a command of the different tools, processes, and industry standards being used for the IT operations.
Being responsive to clients whilst following the principles and procedures of the quality management system
Identify, analyze problems and suggest improvements identified in their own area of responsibility and implementing those with a recognized business benefit
Responsible for critical incident debriefs/Root cause analysis call and reporting
Skills

Skillsets:

• Knowledge in ITIL framework

• Knowledge on Infrastructure (Servers, Storage, Network)

• Knowledge on PostGre / MySQL / Oracle Databases
  
  Behavior and abilities:

• 7-10 years of experience in Infrastructure IT, with 3 years specifically on DB Administration,

• Self-motivated, eager to learn in the IT profession,

• Team player must be able to work with people within and outside of the IT department,

• Customer service oriented,

• Excellent communication skills, verbal and written. English speaking mandatory (French reading would be
  appreciated)

• Ability to analyze and synthesize situations and understand the business constraints,

• Willing to do some traveling

• Dedication
  

  Technical Environment:

  Microsoft-SQL Servers 2000 to 2016
  OS Server: Windows Server 2003 to Windows Server 2012 Linux RedHat Enterprise 6 to 7
  OS Client: Windows XP to Windows 10
  Microsoft Active Directory
  McAfee, Trend, and Kaspersky Antivirus
  VMWare 5.x and above - Nutanix NOS
  Hardware: Dell & Cisco UCS servers
  Storage: Netapp, SAN IBM & SVC, Dell Compellent, iSCSI Storage Dell Equallogic & MD, Pure Storage
  Veeam Backup & Replication, & Commvault backup
  BMC & Solarwinds Monitoring / Ticketing CMDB CA Service Desk Manager
  Network Cisco
  
  Job Type: Full-time
  
  Benefits:
• Company events

Flexible schedule

• Health insurance

Opportunities for promotion

• Paid training

Pay raise

• Promotion to permanent employee

Schedule:

• 8 hour shift

Day shift

• Monday to Friday

Supplemental Pay:

• 13th month salary

Overtime pay

• Performance bonus

Ability to commute/relocate:
Alabang: Reliably commute or planning to relocate before starting work (Required)