Functionality: CSO, Business; Case Production Specialist I
At Boundless | RapidVisa Phils. Inc.
Cebu, Philippines (On-site)
About Boundless Immigration
We're a team of immigrants and experts who have struggled with our own journeys through the complex, high-stakes U.S. immigration system. That is why we are building deeply customer-centric products and experiences to become the default trusted partner for all families through their entire immigration journey and their first ten years of life in a new country.
Since 2020, Boundless has become the largest player in the family immigration industry, helping tens of thousands of families every year achieve their dreams and becoming the first brand in an industry that has never had one before. In 2023, Boundless entered into employment-based immigration services by acquiring Bridge. With Bridge, Boundless provides a holistic solution to the immigration journey, addressing both corporate immigration strategies and the personal challenges faced by the global workforce and their families.
We're backed by influential early-stage venture investors around the country, including Foundry Group (led by Brad Feld), Emerson Collective (Laurene Powell Jobs foundation), Pioneer Square Labs, Two Sigma Ventures, Trilogy Equity Partners, and Jerry Yang, and are well-capitalized for years of growth.
What You Will Do
In this role, you will:
- Thoroughly examine data and immigration documents submitted by our clients (both companies and individuals) to verify the accuracy, completeness, compliance, and validity of documentation and information.
- Manage correspondence received from government agencies via digital mail services and email, ensuring the accurate triage, upload, and data entry of notices on our platform. Collaborate with necessary internal teams to disseminate information effectively and facilitate the shipment of certain notices, maintaining compliance with operational protocols.
- Take ownership of identifying errors or inconsistencies and communicate these to the Internal Team and client on a timely basis
- Effectively address issues with documents and data by cleaning up data entries, correcting formatting, and ensuring information accurately corresponds with the correct document.
- Coordinate with the Support Team, Project Managers, and other Case Production Specialists to facilitate a smooth workflow and timely completion of tasks
- Stay updated on product changes, attending company-organized training sessions and workshops to enhance knowledge and ensure a positive client experience
Other Responsibilities Include
- Adhere to internal service level agreements (SLAs) on completing data review
- Follow protocol to maintain the strict security and privacy of our clients information
- Organize documentation for streamlined review
- Support additional Case Production administrative tasks, as needed
Who You Are
- We are looking for Data Review Specialists to support our growing Case Production team. We need passionate professionals who exhibit exceptional attention to detail and can ensure accuracy and completeness of all data and documents.
- You should thrive in a fast-paced industry and have a strong drive to prioritize efficiency and meet deadlines, ensuring timely completion of data and document reviews. You possess strong time management skills to handle multiple tasks and meet deadlines. Your ability to excel in this role will be evident in your effectiveness in accurately reviewing and correcting data, as well as communicating any issues or discrepancies found in the documents and offering clear explanations and recommendations for resolution.
- You possess strong communication and problem-solving skills to effectively convey our client's needs to the relevant teams within Boundless.
- The Data Review Specialist at Boundless is a key role in our client success operations. They identify themselves as partners in our Client Success operations, adhering to strict confidentiality of client information and providing the best client success experience through quality data and document review.
- Come and help us in being the best Client Success organization we can be at Boundless Immigration!
What You Bring
- At least 1++ years administrative/back office experience. Data entry, intake, validation, or document preparation experience preferred
- Keen attention to detail with a sense of ownership in accuracy and compliance
- Excellent verbal and written communication skills
- Ability to adapt and learn new processes and product quickly
- Proven ability to effectively handle multiple tasks while prioritizing the timely adherence to deadlines
- Experience working with Adobe, GSuite, and MS Suite, a plus
What We Offer
- You will be part of a dynamic workforce in an environment where you will collaborate with the expert and elite talents in the online immigration services industry.
- You can cultivate your skillfulness and dexterity amongst us as you experience a highly creative culture built on loyalty and responsibility to our partners while having a lot of fun at work.
- Great company perks and benefits await you!
