Work arrangement: Onsite (IT Park, Cebu)
Work schedule: PH Night Shift
MAJOR DUTIES AND RESPONSIBILITIES
- Generate reports by gathering data and presenting it in a manner that is intuitive and professional
- Conduct research on issues encountered by customers and gather findings to produce comprehensive and insightful results
- Effectively communicate research findings in a clear and concise manner that is easily understood by business units, IT, and executives alike
- Provide full support during production releases, with the willingness to provide before/after-hours support when needed
- Properly document issues and findings regarding all aspects of the job
- Train and mentor junior members of the team to ensure quality and efficiency of work performance is minimally affected
- Use work collaboration tools to effectively manage tasks and assign items accordingly
BASIC KNOWLEDGE
- Excellent computer skills
- Proficient in Microsoft Office (particularly Excel, Word, Outlook, and PowerPoint)
- Language: English (Verbal & Written)
- Strong time management skills and ability to handle multiple priorities and deadlines simultaneously and effectively
WORK EXPERIENCE
- At least 6 months experience in a research-oriented position
- Experience in web research/analytics is a plus
EDUCATION
- Bachelor's Degree in a discipline related to Math/Technology/Engineering/Science a plus
TRAINING
- General knowledge of Telecom's various products and brands
- Experience in collaboration tools such as Jira is a plus
- Experience using Glassbox is a plus
- Lean Six Sigma Certification Green Belt Certification is a plus
CORE COMPETENCIES
- Excellent listening, written, and Verbal communication skills
- Well-developed problem-solving and critical-thinking skills
- Aptitude for problem-solving, both individually and in collaboration with teammates
- Ability to work independently, expedite tasks and deadlines
- Ability to generate comprehensive reports
SPECIFIC COMPETENCIES
- Excellent Internet-based research skills
- Self-starter with the ability to learn new abstract and/or highly technical concepts
- Demonstrated ability to deliver accurate and insightful results in a deadline-driven environment
- Understanding of Standards-based, HTML5, HTML, JavaScript, and CSS coding is a plus
BEHAVIORAL COMPETENCIES
- Positive attitude
- Proactive
- Active Listener
- Organized
- Impartial
- Committed
- Inquisitive
- Reliable
- Integrity
- Flexible
- High professional standards
- Empathy
