Company Description
IQ-EQ is a leading Investor Services group which combines global expertise with an unwavering focus on client service delivery. We support fund managers, global companies, family offices and private clients operating worldwide.
Job Description
JOB SUMMARY:
To provide a high-quality service to the Client Services Teams, helping to ensure all deliverables are met
To assist in the client database administration, payment processing and RS package processes with your team, and conduct all work in accordance with the firm's policies and procedures.
Obtain sound knowledge of the administration process, and develop the key skills required to become a reliable member of the team
Key Responsibilities:
Responsible for preparing work to agreed internal deadlines to the expected standard
Knowledge of Accounting static data platform including a good understanding of use of data, and best practices for maintaining data quality.
Knowledge of deadlines and deliverables and early escalation of issues to the GPT Supervisor
Minimise risk to IQEQ by following procedures and checklists
Be proactive in identifying development and training requirements
Tasks (what does the role do on a day-to-day basis)
Client Delivery
Ensure all client queries and requests are appropriately responded to and all emails received into the team's mailbox are actioned accurately.
Ensure all data changes and time reporting system changes are processed accurately and delivered to required timescales
Provide support when required for processing payments, ensuring accuracy, and are delivered to required timescale
Establish and maintain effective lines of communication with CS Teams regarding the progress of tasks and share information with GPT colleagues
Identify areas for improvement regarding GPT process and offer solutions Providing support and knowledge sharing with the rest of the team
IQEQ Processes
Accurate daily completion of the time reporting system for all tasks undertaken 2
Systems
Understand and use best practice on Investran
Understand and use best practice on the time reporting system
Understand the process in setting up, gaining authorisation for, and releasing payments via the various banking systems.
Risk
Ensure relevant procedures and checklists are adhered to and completed to minimise risk of errors
Reports any breaches, complaints or errors to the relevant Client Services Team Accountant and Compliance officer promptly
Assist in the preparation of error reports, identifying areas of operational risk and proposing appropriate remedial actions within 24 hours of identifying the error
Other
Undertake any additional reasonable requests as deemed by the firm
Qualifications
Required Experience
Essential
Excellent organisational, prioritisation and interpersonal skills
Good academic track record
Intermediate Word and Excel skills
Comfortable communicating with individuals in professional manner
Strong ownership of tasks
Can do attitude, ability to cope with tight deadlines and working under pressure Attention to detail Strong team ethic
Desired
Work experience in similar role
Strong excel skills
Basic Account payable/ Bank payments experience
Additional Information
At IQ-EQ we want you to reach your full potential. We offer an inclusive and diverse environment to support your career aspirations. With a strong emphasis on continuous learning and a holistic approach to your professional and personal development. We also offer opportunities across our service lines and our international network of offices.
