Job SummaryUnder the direct supervision of the Line Leader, the Business Process Associate (BPA) is responsible for accomplishing data entry tasks in accordance with the client's quality requirements and specifications.
- Key-in accurately pertinent information of an order into the client-supplied application in accordance with the given project specifications
- Checks accuracy of encoded data before proceeding to the next field or order
- Adheres to the channel's standard operating procedures and work instructions
- Attends project orientation, job-related training, and/or other company-initiated training when necessary
- Reports all issues encountered with client-supplied applications to immediate superior
- Reports machine/network breakdown to immediate superior
- Ensures compliance to company rules and regulations, which shall include but not limited to the Employee Code of Discipline, the policies on Quality Management System (QMS), Information Security Management System (ISMS), Environment Health & Safety (EHS), and Environmental Management System (EMS); and other duties and responsibilities prescribed for all ADEC employees.
- Ensures compliance of all Non-Conformity Corrective Action Preventive Action Concessions (NCAPACs) and all other audit findings within the prescribed period.
- Reports security incidents and/or any identified security weaknesses.
- Performs other tasks that may be assigned from time to time.
- Job Requirements:
Graduate of any Business course or at least 2nd year in college.
- 1 year or more relevant/related experience in BPO industry is an advantage
Knowledgeable in basic PC operations- Knowledgeable in internet and can easily learn and use client provided applications and software
Must possess typing skills of 200 CPM at 100% accuracy
- Ability to analyze facts, and draw valid conclusions following the specified client instructions
Ability to communicate information and ideas clearly and concisely- Ability to understand information presented orally and in writing
Coachable and willing to be trained
- High and keen attention to details
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Job Type: Full-time
