Data Integration Support Specialist

Get Ready to Make a Global Impact from Home!

Imagine accelerating your career into the global arena of retail technology, all without leaving your own space. As a Data Integration Support Specialist, you'll steer seamless data integrations for top brands, troubleshoot challenges with precision, and ensure customers ride smoothly through every tech turn. You'll be the go-to guide for clients, providing expert support, resolving technical snags, and fostering strong relationships along the way. Ready to elevate your career and help drive the future of retail This role puts you in the fast lane!

Your Route Map: Role Overview

Pit Stops on Your Route: Key Responsibilities

Data Integration Setup:

• Objective: Ensure customers are successfully integrated with HLC's data services.
  
• Tasks:
  

• Assist customers in setting up data integrations, ensuring they understand the process and have the necessary tools.
  
• Provide clear, step-by-step guidance on integration procedures.
  
• Troubleshoot any issues that arise during the setup phase to ensure a smooth and efficient process.
  

Ongoing Support and Troubleshooting:

• Objective: Provide continuous support to customers to ensure their data services function optimally.
  
• Tasks:
  

• Monitor customer data services to proactively identify and resolve any issues.
  
• Respond promptly to customer inquiries and technical support requests.
  
• Diagnose and resolve technical problems related to data services, working closely with internal teams when necessary.
  

Customer Liaison:

• Objective: Ensure customer satisfaction by acting as the main point of contact for data services-related queries.
  
• Tasks:
  

• Communicate regularly with customers to assess their needs and address any concerns.
  
• Provide updates on service improvements or changes that may affect customers.
  
• Work closely with customers to ensure their feedback is heard and implemented where feasible.
  

Communication & Interpersonal Skills:

• Objective: Maintain high standards of communication and professionalism when dealing with customers.
  
• Tasks:
  

• Demonstrate excellent English communication skills, both written and verbal, to interact effectively with customers.
  
• Use strong interpersonal skills to build and maintain positive relationships with customers.
  
• Handle sensitive customer situations with tact, empathy, and professionalism.
  

Requirements

Who's Ready for the Ride

• Proven experience in customer support or technical support, particularly in data services or integration
  
• Strong technical understanding of data integration processes, APIs, and relevant tools
  
• Experience with e-commerce and POS platforms such as Shopify, Lightspeed, and others
  
• Excellent English communication skills, both written and verbal
  
• Skilled in troubleshooting and efficiently resolving technical issues
  
• Strong interpersonal skills with the ability to effectively manage client relationships over the phone and via email
  
• Ability to work independently and manage multiple tasks simultaneously
  

Benefits