Data Analyst, PHCC
About Trip.com Group
Trip.com Group (NASDAQ:CTRP) was founded in 1999 and it's headquartered in Shanghai, China.
Trip.com Group, with more than 30,000 employees worldwide, is:
- China's leading travel services provider
- Ranked No. 1 among China travel groups in 2015
- Covering over 50% of the online travel service market share
- The 2nd largest global online travel services company in terms of market value
- China's largest domestic travel services company
In 2009, 2010 and 2014, Trip.com Group invested in ezTravel (Taiwan) and Wing On Travel (Hong Kong), expanding its business and services into Taiwan, Hong Kong, Macau and North America as well as additional destinations worldwide. Trip.com Group started its International Business towards the end of 2013, and the extent and pace of growth continues at an impressive rate.
As part of the exciting global expansion strategy, Trip.com is now growing its team in the Philippines to make its presence even more vibrant in Asia and the global market.
Job Responsibilities:
- Set up regular operation reports and monitor the operational index for the business department
- Understand the team's business needs and translate them into data analysis and reports
- Develop insightful metrics, build and improve reports, support management to understand business performance and action points.
- Present data in a meaningful way to ensure that correct decisions are made by management
- Perform ad-hoc analysis assigned by line manager
- Have the capacity to thrive in our fast-paced environment, with the ability to adapt quickly and take ownership of work
- Assist with ad hoc projects, as assigned
Job Requirements:
- Bachelor's degree in Management, Comms, and/or any relevant field
- At least 2-4 years experience as Data Analyst; customer care center and travel industry experience, preferred
- Excellent written and verbal English communication skills; ability to speak Mandarin is a plus
- Has strong analytical and statistical skills; possesses strong business sense and ability to draw insights from data
- Understanding and experience with SQL is a plus
- Working knowledge in data visualization (Excel, Tableau, or other data visualization tools)
- Ability to convey complex analysis results clearly and with conviction to all levels of stakeholders
- Excellent organizational skills; attention to detail and analytical reasoning
- Assist with ad hoc projects, as assigned
