You must apply directly on the career site to be considered: https://celeste.applytojob.com/apply/VXdk6mrPxx/Data-Analyst
*
Please note: applications submitted on Indeed will not be reviewed.
As a full time Data Analyst
on the Customer Onboarding team you will be responsible for a variety of tasks to support customers.
The Data Analyst will work extensively with SQL, Python & Excel.
You will ensure that data is received, checked, transformed and ingested into the platform. This includes using it to get data for business cases built by the Customer Success Managers (CSMs), derive and monitor customer success metrics as well as investigate opportunities to uncover opportunities to add value to the customer in a logistics context. It also includes handling communication with the Customer and their Logistics Service Providers (LSPs) to raise disputes on received invoices, and follow them through to conclusion. Finally, it is expected this role will ensure ongoing receipt, completeness and accuracy of invoice, rate card and contractual data from customers.
You will join an existing Customer Success Data Analyst team working remote from the Philippines.
The ideal candidate is a proactive, effective communicator, who is highly organized, curious, and can prioritize while multitasking.
Ensuring accurate and complete invoice and rate card data is gathered from customers LSPs and ingested into the platform.- Liaise with Customers and their LSPs on any question related to their data completeness or accuracy
Work with the CSM and wider CS Team to analyze complex data sets, to support Proof of Concept (POC) with prospects, to support Customer Simulations and any other required reason that may affect the Customer journey within the platform.
- Ensure customers always hit their success plans and integration timelines, taking responsibility for data acquisition and analysis pieces.
Become the technical expert on customer deployments and the onboarding within the product- Feedback customer and market knowledge into product and engineering teams, contributing to the product roadmap each quarter
Offer ongoing support for various administrative tasks, ensuring the seamless operation of critical business processes.
- Continuously monitor and optimize workflows for efficiency, cost-effectiveness, and productivity.
Legally eligible to work in the Philippines.
- Fluent in verbal and written English.
Must have your own laptop / computer and secure, high speed internet access.2+ years
in a Data Analyst
role (or similar). Advanced expertise in
SQL, Python & Microsoft Excel
- Expertise with in-depth data analysis, extracting insights and implementing advanced data manipulation techniques.
Experience conducting comprehensive data cleansing and governance.- Ability to take initiative and work independently
Bonus points: experience in a similar role at a tech start up
Job Type: Full-time
Pay: Php
- 00 - Php500.00 per hour
Expected hours: 40 per week
Benefits: - Opportunities for promotion
Paid trainingSchedule: Evening shift
Application Question(s):
* You MUST apply directly via the career page to apply. CVs submitted on Indeed will not be reviewed.
