D365 Systems / Support Analyst

About Jardine Service Centre Philippines (JSC)

Jardine Service Centre Philippines is an organization fully owned by Jardine Matheson Group which is a diversified Asian-based group with unsurpassed experience in the region, having been founded in 1832. JSC is responsible for providing back-office support to the business units of Jardine Group by administrating transactional and rule-based activities. We aim to deliver world-class services to our internal customers in a cost-efficient manner via process harmonization, application of state-of-the-art technologies, automation and process simplification.

Responsibilities:

Application management

Work with D365 owners on enhancements, change requests, and other improvements to the various ERP modules (i.e. Finance)

Work with users with process mapping, process design, gathering requirements and working on developing enhancements solutions.

Provide support, training, & testing on requests related to all modules (D365 is preferred, other ERP support is an asset)

Managing Microsoft D365 Access Control capabilities

Managing Microsoft D365 product enhancements by building business cases and sharing with stakeholders

Explore options to automate processes and use full capabilities of Microsoft D365 suite.

Service Delivery management

Manage offshore Microsoft D365 authorization team.

Manage Microsoft D365 Access Service Catalogue within ServiceNow

Manage ticket reduction initiatives and customer satisfaction improvements.

Seek for opportunities to automate and integrate applications.

Authorization management

Guide security, role and authorization design, architecture, and optimization

Build, train, and support process owner knowledge within Microsoft D365 authorizations

Collaborate with business process owners to adjust Microsoft D365 authorizations that meet business requirements.

Provide Microsoft D365 authorization problem management (3rd level support)

Segregation of Duties management

Manage, optimize, and report SoD conflicts within and across corporation Microsoft D365 landscape.

Coordinate Microsoft D365 Access Risk reporting, monitoring and risk reduction initiatives

Establish process to manage, develop and maintain the corporation SoD Ruleset

Analyse and suggest removal false positives in ruleset.

Support internal and external ERP audits.

Qualifications:

Bachelor's degree in computer science, Information Systems or related field.

Minimum 5 years of experience

Relevant certifications in the field of Microsoft D365 Security preferably

Knowledge in Microsoft D365 modules - process and configuration level

Solid understanding of AD / AAD

Advanced Ruleset understanding and Access Risk Analysis

Relevant experience in Microsoft D365 Role designing / re-design.

Experience in troubleshooting authorization issues in a large-scale multi-site environment

Work experience with various Microsoft 365 / Azure security environments

Excellent technical, analytical, negotiation and innovative skills including inspiration and getting buy-in from senior stakeholders.

Skills and experience on Data migration, Integration, reporting, azure devops, Security and performance are nice to have skill sets

should have excellent understanding of MS D365 Finance and Operations architecture and experienced in using Developer tools, can manage source code and artifacts, can customize D365FO by using Visual Studio and has background on systems implementations by using LifeCycle Services.

Fluent Reading/Speaking/Written in English

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

At JSC, you can play a role in our business success. We understand that key to our success is our people, which is our foundation and priority. We invest in our people to ensure we have the right talent with the leadership and strategic skills the company needs for the future.

We are an equal opportunity employer and do not discriminate on the grounds of sex, race, disability, family status or any other factors.

Come and explore with us!