We're Hiring: CXC Tier 1 Cruise Specialist!
Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment We got you covered!
We are currently on the lookout for a CXC Tier 1 Cruise Specialist to join our team at Cloudstaff, the #1 workplace everywhere! Get hired from now until December 2024 and get 2 tickets for you and your loved one to this year's year-end party at The Philippine Arena featuring global musicians, Air Supply.
Think you qualify for the role Attach a 1-2 minute video intro and introduce yourself to us so we can meet you virtually. Attach this together with your updated CV to become a priority applicant!
Send your application here: CS Jobs - CXC Tier 1 Cruise Specialist
Role: CXC Tier 1 Cruise Specialist
Work Arrangement: Work from Office
Location: Philippines - Ortigas
Schedule: Night shift
Job Description:
Essential Responsibilities:
- Answer inbound customer service calls.
- Address and resolve customer inquiries and concerns.
- Service member from initial reservations through completion of travel.
- Promptly reply to customer emails, return phone calls within 24 hours, prompt follow through, and resolve issues in a timely and appropriate manner.
- Provide high-quality customer service and product knowledge regarding member programs serviced.
- Schedule adherence and compliance with the guidelines and policies of the department.
- Maintains productivity of 85% or greater.
- Completes all other duties and tasks as assigned.
Qualification and requirements:
- 1 year or more prior customer service experience.
- 1 year or more experience in handling inbound calls/call centre environment.
- Typing 25+ wpm.
- Strong computer knowledge
- High School diploma or equivalent
Knowledge, Skills, and Abilities Required:
- Excellent communication, interpersonal, problem-solving, and negotiation skills.
- Ability to handle escalated issues, difficult people and/or situations.
- Ability to handle multiple tasks by prioritization.
- Computer knowledge, including Microsoft Office programs.
- Travel industry knowledge helpful
- Ability to work nights, weekends, and overtime, when approved.
- Ability to operate general office equipment.
- Self-motivated, high tolerance to frustration and stress, quick learning abilities, adaptability to quick changes upon business needs.
Non-negotiable skills & requirements:
- Call center and phone sales experience highly preferred
- Cruise & travel experience preferred
- Strictly work onsite arrangement
Perks & Benefits:
- Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
- Flexible leave credits which may be used for vacation, emergency and sick leaves
- Superb and exciting Mid-Year Parties with items to give away and cash prizes!
- Endless opportunities for career advancement
- Exclusive ATM inside the office for employee's convenience
- Annual Performance Review with Salary Increase
- We set you up for success with a company-provided PC/Laptop and fiber internet connection
- Look forward to weekly office perks for work from office staff Free Coffee, Meals and Beer Fridays!
- Top notch workplace with first class VIP lounge and game rooms
- Child friendly spaces to cater to the needs of employees with children, enhancing work-life balance
- Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
- International career growth and connections
- Unlimited cash incentives for hired referrals
- Mental Wellness Employee Assistance program through Lifeworks
- In-house psychiatrist available to support employees well-being
- Become part of the Employee Share Units program
- Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.
Cloudstaff: Build Your Career, Anywhere
Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.
Why Cloudstaff is the #1 Workplace
- Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
- Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement
- Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.
**To become a priority applicant, please share a 1-2 minute video introduction detailing your experience in this specific role. You can upload your video to the CSJobs platforms. Please use a clean, distraction-free background and speak clearly and articulately.
