CX Strategy Partner Head

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description

The Service Delivery Director is a senior leadership role responsible for overseeing and optimizing the delivery of core services within an organization. This role involves managing a team of service delivery managers, ensuring the successful execution of projects, and maintaining high levels of client satisfaction. The Service Delivery Director plays a crucial role in driving operational excellence and achieving business goals.

DUTIES AND RESPONSIBILITIES

• Strategic Planning: Develop and implement a strategic plan for service delivery, aligning it with the organization's overall objectives.

• Team Management: Lead, mentor, and manage a team of service delivery managers, fostering a culture of collaboration and accountability.

• Client Relationship Management: Build and maintain strong client relationships, serving as the primary point of contact for escalated issues and ensuring client satisfaction.

• Performance Monitoring: Continuously monitor the performance of service delivery teams, identifying areas for improvement and implementing solutions.

• Resource Allocation: Allocate resources effectively, balancing workload and skill sets to meet client demands and project requirements.

• Quality Assurance: Establish and enforce quality standards for service delivery, ensuring that deliverables meet or exceed client expectations.

• Risk Management: Identify and mitigate risks associated with service delivery, proactively addressing issues to minimize disruption.

• Budget Management: Develop and manage budgets for service delivery operations, optimizing resource utilization.

• Contract Compliance: Ensure compliance with service level agreements (SLAs), contracts, and regulatory requirements.

• Continuous Improvement: Drive a culture of continuous improvement, promoting best practices and innovation within service delivery processes.

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.