About The Role
Are you a data enthusiast skilled in Power BI and data visualization SSG seeks a proactive
CX Ops Specialist to drive insightful reporting and data analysis. In this role, you'll create and maintain essential reports, dig deep into customer feedback, and identify trends to empower strategic decisions across the organization.
What You'll Do
- Take ownership of monthly reporting and deliver clear, actionable insights for leadership.
- Utilize Power BI to craft visually compelling dashboards that highlight customer and operational trends.
- Analyze unstructured data like customer feedback, connecting the dots to drive CX and EX improvements.
- Collaborate on CX initiatives by presenting findings with creative data storytelling.
Bonus Points For
- Experience with contact center systems such as Cisco WebEx and Calabrio.
- Skills in process mapping and documentation to support streamlined operations.
What We're Looking For
- 1-3 years of experience in Customer Insights or Analytics, with Power BI expertise.
- Familiarity with CX data sources (VoC, Salesforce, QA) and journey mapping.
- A strategic thinker who can bring the Voice of the Customer to the forefront.
Join a team dedicated to transforming CX through data! If you're passionate about analytics, love to innovate, and want to make an impact, we want to meet you.
Company Description
Support Services Group is a global, omnichannel contact center solutions company founded in 1998 with headquarters in Waco, Texas. Our company provides tailored, omnichannel solutions for Technical Support, Customer Care, E-commerce and Retail, RMA Management, B2B/B2C Sales, Sales Support, membership services, travel services, and more. Our mission is to deliver extraordinary customer care to brands that prioritize customer satisfaction and loyalty. We have strategically located ourselves in 10 countries with 20+ locations and 10,000+ employees. With the right People, Technology, and Solutions, we offer unparalleled customer experience to all clients worldwide.
