Operational and Team Management:
- Oversee assigned countries migrated into MNL ISSC Customs team.
- Strategize to drive process optimization, accountability, and ownership
- Monitor team and individual performance and ensure that performance is within expectation (based on defined SLA)
- Provide guidance on process design and optimization
- Propose process changes where needed to drive efficiency and improve execution
- Act as an ambassador of BSS MNL ISSC.
- Prepare and present performance report/s to internal and external stakeholders
- Quality and compliance responsibilities under NDA / attention given to predetermined processes, SOPs
- Work closely with the associates to increase productivity and assist in creating positive working relationships with all stakeholders
- Maintain all areas of Health and Safety relevant to the working environment & staff teams.
- Planning and organization of resources planning and requirements
- Escalation of irregularities to Business Support Services Manager for Customs
- Perform weekly coaching with team leads
- Take the lead to help resolve reoccurring issues
- Drive continuous improvement of the team and related processes.
- Work under the direction of superiors
- Drives completion of tasks and processes within agreed SLA to leaders and members
- Proactively find means to deliver and raise the performance of the teams managed
- Actively engage with relevant Stakeholders and conduct regular touchpoints
Team Leadership & Coaching:
- Create an environment orientated to trust, open communication, creative thinking, and cohesive team effort.
- Motivate and inspire team leaders and members
- Lead by setting a good example (role model) behavior consistent with words
- Facilitate problem solving and collaboration
- Maintain healthy group dynamics
- Intervene when necessary to aid the group in resolving issues
- Help keep the team focused & on track
- Ensure to meet KPI Targets
- Implementation support (off- / on-site) for the migration of countries under Customs team.
- Resolution of issues on operational level and address employee performance & conduct as needed
Job Type: Full-time
Schedule: - 8 hour shift
Late shift
Experience:- Shared Service: 5 years (Required)
Freight Forwarding: 5 years (Required)
