AIQUE Innovation Technology Corporation is an IT solution company based in the Philippines that provides software development services and payment solutions since
- The company aims to accelerate digital transformation with its partners from different industries, such as IoT, Travel Tech, Fintech, Logistic, Financing Service, and other IT solution services. As part of our ecosystem, we are proud to introduce Narwhal Fintech Corporation, our Fintech company committed to providing products and services in financial software development.
- Brief Qualifications & Primary Job Descriptions:
Lead and manage the customer support team in serving the business market.
- Ensure customer support operation maintains a high-quality standard by organizing schedules, and workflows, and serving as the department's focal point in case of escalations or specific customer requests.
Formulate and standardize the rules, regulations, and procedures related to clients concerns handling,- Engage in collaborative efforts with cross-functional teams to ensure the effective resolution of client concerns, fostering a seamless and holistic approach to client satisfaction.
Record all the clients concerns which can be used for service enhancement.
- Demonstrate composure, resilience, professionalism, and flexibility.
Provide guidance and coaching to the team on addressing and resolving concerns and inquiries aligned with best practices and customer satisfaction goals.- Contribute to the enhancement of organizational services by consolidating and delivering comprehensive feedback gathered from business clients.
Bachelor's degree in business studies/administration/management, Finance/Banking, Accounting, or any related courses.
2-4 years of relevant experience in customer support.- In-depth knowledge and understanding of payment products & services.
Manage a team with a coaching history.
- Establishing and refining Standard Operating Procedures (SOP) to optimize and enhance business operations.
Ability to adapt to a start-up environment.
- Technologically savvy (proficient in MS Office application)
Keen on details and customer-oriented.- Have effective communication, collaboration, and pressure resistance.
Showcase problem-solving prowess and demonstrate strong critical-thinking skills
- Ability to lead in crafting procedures and policies that will be set as SOP in performing the business.
Job Type: Full-time
Pay: Php35,000.00 - Php50,000.00 per month
Schedule:
Day shift
* Monday to Friday
