About the us
WiseStamp is the leading email signature management solution for companies and individuals, empowering over 1 million users worldwide to enhance their brand presence with every email they send. Our award-winning SaaS platform enables organizations to manage unique signature campaigns for entire teams from one place, turning email signatures into a powerful marketing tool.
With a continuous trajectory of growth, we take pride in being the driving force behind over 18K companies that use our product ensuring that they look their best in every email communication.
Job Overview
WiseStamp is seeking a customer-focused Tier 1 Support Agent to join our growing team. As the first point of contact for our customers, you'll provide timely, empathetic support and assistance with our products and services, contributing to our overall success.
Who You Are
- +2 years of proven experience in providing customer support, preferably in a SaaS domain
- Strong client-facing and communication skills, with advanced troubleshooting and multitasking abilities
- Customer service orientation and familiarity with CRM systems and practices
- Technical proficiency with computers, software applications, and phone systems
- Excellent command of the English language, both written and verbal
- Ability to thrive in a fast-paced, team-oriented environment
- Willingness to work in US hours and on weekends in shifts
- Tech-savvy, passionate about understanding technical systems, and creative problem-solving with strong technical skills
- Self-reliant, able to work autonomously and take ownership of tasks without much oversight
- Big-minded, constantly seeking ways to improve personal and team performance, with a mindset for innovation and growth
- Outsource position
What you'll do
- Learn the ins and outs of WiseStamp and become a product expert
- Provide first-level contact and resolve customer issues via email, chat, or phone
- Properly escalate unresolved queries to the next level of support
- Walk customers through problem-solving processes
- Follow up with customers, provide feedback, and see problems through to resolution
- Utilize excellent customer service skills and exceed customers expectations
- Ensure proper recording, documentation, and closure of all support tickets
- Recommend procedure modifications or improvements
- Preserve and grow your knowledge of help desk procedures, products, and services
