Customer Support Specialist

Customer Support Specialist

Teko is a homegrown Filipino tech startup that is disrupting and innovating the after sales industry with a sophisticated platform for booking vetted, professional technicians on-demand.

Think of us as like Grab but for appliance and gadget services! Teko is backed by Concepcion Industries Corp.,, the Philippines most trusted appliance manufacturer/distributor, with brands like Carrier, Condura, Midea, and Toshiba, and Shark Ninja.

We seek a highly committed individual to join our team as Customer Support Specialist. This role embraces AI as a key element of our multi-channel customer support and experience process.

The Role

This is on-site in our Alabang office with hybrid as a future option. The Customer Support Specialist will engage with our clients and together with the rest of the Customer Support team, deliver best in class customer experiences. Responsibilities include:

• Omnichannel customer support
• Convert leads from client inquiries
• Liase between clients and partners
• Daily activity and performance reporting
• Order management
• Report and document all client interaction

We Seek

Our team values passion and a commitment to excellence. These qualifications are preferred:

• At least 2 years of Operations/Support experience in related fields.
• Some college or college level courses preferred
• Appliance/mobile/gadget support experience preferred
• Strong interpersonal and communication skills
• Fluent in English, in both speaking and writing
• Familiar and comfortable with VOIP telephony systems, online/web-based systems, proprietary dashboards, and Support CRM's

We Offer

You'll be working alongside a great team of self starters and high achievers. We value and believe in creativity, innovation, and passion where all ideas are heard and considered.

• Competitive salary
• 14th month guaranteed incentive
• Performance-based bonus
• PTO with annual phased increases
• Company trips and activities
• Medical/Health Benefits
• An opportunity to be part of a growing startup's journey, milestones, and growth.