Customer Support Representative (with CRM experience)

We are looking for an energetic, tech obsessed team member to join our Demand Generation Team as a Customer Support Representative (Lead Generation Specialist). In this role you'll be an important contact for many of our customers and prospective customers. You'll be able to quickly establish rapport and use your information gathering and problem-solving skills to connect Australian IT decision makers to our team of cloud and security experts. In this role you will:

• Minimum Requirements:

Tertiary Qualification ideally Information & Communications Technology (ICT) or Business related

Minimum of 2 years B2B Tele sales experience

Intermediate Excel experience is essential.

Basic knowledge and exposure to any CRM tool (experience in Salesforce is an advantage).

Proven track record in sales appointment setting

Experience working directly with a marketing team

Excellent verbal & written communication skills

Ability to speak to senior IT decision makers (ie CIOs, CFOs, IT Directors)

Can do attitude with an ability to provide ongoing interaction feedback (internally)

Accurate and timely in data management and CRM data hygiene

Demonstrated experience going above and beyond for a customer

Able to articulate basic technical attributes of Macquarie's offerings

Effective at conducting technology, market or prospect research

• Desired skills:

Salesforce Experience proficient in prospect management and reporting in Salesforce.

Experience in LinkedIn Sales Navigator is a plus.

Job Types: Full-time, Permanent

Pay: Php30,

• 00 - Php40,000.00 per month
  
  Benefits:
• Work from home

Schedule:

• Day shift

Early shift

• Monday to Friday

Supplemental Pay:

• 13th month salary

Anniversary bonus

• Performance bonus

Quarterly bonus

Education:

• Bachelor's (Preferred)

Experience:

Customer Support Representative: 2 years (Required)