Customer Support Representative

WERE ON A 1 DAY HIRING PROCESS!

• THIS IS A PERMANENT WORK FROM HOME JOB POST.

$

• 00/hr basic starting rate
  
• THIS POST IS ONLY FOR APPLICANTS WHO CAN WORK IMMEDIATELY.

The start date is on August 12, 2024 (Monday)

• Customer Support Representative

We are looking for a highly motivated and customer-focused individual to join our team as a Customer Support Representative.

The role will require handling customer inquiries, complaints, retention, and support requests via phone, email, and chat.

_Once you have submitted your application, you will receive an email at 7 PM - 2 AM Manila IF you passed the resume screening. (We screen even on weekends)_

- Make sure you have a resume attached.

- Make sure you check your email so we can move forward with your application.

- If you received an email, keep the thread going and expect to receive another reply within an hour or the next day.

• Responsibilities

Respond promptly to customer inquiries

• Ensure customer satisfaction and provide professional customer support.

Maintaining a positive, empathetic, and professional attitude toward customers at all times

• Acknowledging and resolving customer complaints.

Obtain and evaluate all relevant information to handle inquiries and complaints

• Direct requests and unresolved issues to the designated channels

Endorse proper documentation of customer interactions

• Follow up on customer interactions

Knowing our products inside and out so that you can answer questions.

• Highly valued if you have

Good verbal and written communication skills

• Call center experience (CSR/TSR/Back Office)

Good computer navigation skills

• Has retention experience

• Requirements

College degree preferred

• Retention experience preferred

Quiet place to work

• Noise cancelling headset or noise canceling software

Good internet speed (100mbps or higher)

• Must have their own laptop or computer that has 8GB RAM or higher

Backup: Internet, device, power supply (REQUIRED)

NBI clearance will be asked to be provided once hired. TIN

• Web Cam / Video camera

Proven customer support experience

• Strong phone contact handling skills and active listening

Excellent communication skills

• Ability to multi-task, prioritize, and manage time effectively

• Interviews will be done via video call, a camera is required.

We offer opportunities for growth and advancement within the company.

If you are interested in this position, please attach your resume.

• Make sure your resume has your email address.

You will receive an email from the recruitment team for the next steps.

• Pay starts at $3.00 an hour

Job Type: Full-time

Pay: From Php26,000.00 per month

Benefits:

• Opportunities for promotion

Paid training

• Pay raise

Work from home
Schedule:

• Evening shift

Night shift

• Rotational shift

Shift system
Supplemental Pay:

• Performance bonus

Yearly bonus

Experience:

• Call center: 2 years (Required)

* Retention: 2 years (Required)

Language:

• English (Required)

Application Deadline: 08/09/2024
Expected Start Date: 08/12/2024