Customer Support Representative

We are seeking a highly skilled Customer Support Representative with extensive knowledge in gaming PCs. The ideal candidate will have excellent English communication skills, both verbal and written, and a proven track record in customer service.

• Key Responsibilities:

Provide exceptional customer support through various channels (phone, email, chat) to customers with gaming PC-related inquiries.

• Maintain up-to-date knowledge of gaming PC trends, components, and accessories to provide accurate and relevant information.

Collaborate with other support team members to ensure a seamless and efficient customer service experience.

• Qualifications:

Extensive knowledge of gaming PCs, including hardware components, software, and peripherals.

• Excellent English communication skills, both verbal and written.

Previous experience as a Customer Service Representative, preferably in the tech or gaming industry.

• Strong problem-solving skills and the ability to troubleshoot technical issues effectively.

Proficiency with CRM software and customer support tools is a plus.

• Working Hours:

Monday to Friday - 8:00 PM to 5:00 AM

• Location:

On-Site

Job Type: Full-time

Pay: Php18,

• 00 - Php25,000.00 per month
  
  Schedule:
• 8 hour shift

Monday to Friday

• Night shift

Supplemental Pay:

• 13th month salary

Application Question(s):

• Can you describe your previous roles and responsibilities related to gaming PC support

What specific gaming PC brands or components are you most familiar with

• Have you been convicted of any criminal case

Do you have any pending criminal cases

• Do you have any pre-existing health conditions that could affect your work or that we should be aware of

Do you understand and agree that if we find that you have provided false statements during the hiring process, it will result in the discontinuation of your application to Archers Contact Solutions (Please respond with I agree or I disagree.

• This position is for an on-site role at our office in Dasmarias, Cavite. If you are selected for the position, would you be willing to work on-site

Experience:

• Customer Support Representative: 1 year (Required)

Language:

English (Preferred)