Customer Support Officer

Your role as a Customer Support Officerwill be crucial as you will be the front face forScorptec Computersin advising and servicing Australian consumers and businesses. Your personal and career growth and development matters to us, so we strive to provide with a fun and professional environment that focuses on you and your goals.

Full Job Description:

Gain a competitive advantage when you work as part of our Sales Team. You will be collaborating and working directly with the management team from Scorptec Computers, a 25 years local and reputable IT reseller in Australia. You will not be treated as a BPO agent but will be rewarded with various growth and training opportunities.

We pride ourselves on our commitment to our customers, as such to be truly successful in this role you will always have the customers best interest at the forefront and strive to deliver the best possible customer experience.

YOU DESERVE THE BEST - Enjoy these Perks!

• Daytime schedule
• Continuous career development
• Annual Appraisal based on merits
• Regular awards and recognitions
• Employee Savings Program
• Additional HMO coverage with Dental (with dependent & pre-existing conditions accepted)
• Life insurance
• Paid-time offs
• Free Daily Meals
• Employee referral programs

This is where youu0026rsquoll shine:

Sales Support

• Provide up to date technical expert advice & offer complete IT solutions to a wide range of customers (home users, to business and beyond)
• Quotation for computer system solutions ranging from gaming PCs to enterprise level equipment
• Assisting all customeru0026rsquos queries: not limited to product, account & delivery information
• This support will be provided by multiple communication channels, which predominantly includes Phone, Tickets/Email, and Live Chat.

Internal Communication

• Liaise with internal teams and departments (including Product Management, Aftersales, Warehouse and Retail Stores) to ensure fully formed solutions and information is provided to the customer.
• Participate in weekly and monthly sales meetings to discuss the performance, progress and plans of the department.
• Participate in training sessions that may relate specifically to aftersales/customer service handling or technical and vendor type training. Some of which may be conducted outside of normal business hours.

What youu0026rsquoll bring in:

• Excellent customer service & communication skills
• Technical expertise with latest computer hardware and components
• Result oriented & with high attention to detail
• Have at least 2-3 yearsu0027 experience in presales and sales for IT products
• Fluent in English, both written and verbal.
• Proven excellence in phone and customer service manner and skills.
• Ability to listen to and empathise with customers.
• Excellent time and task management skills.
• Integrity, honesty, flexibility, good energy levels and ability to deal with stress.
• Willing to work in a team environment.
• Professional manner and neat appearance.
• Ability to work under minimal supervision.
• Amenable to working on site: BGC Day

Accelerate your career and work at a culture where diversity and fresh perspectives are embraced. Apply through our partner TGT now.