Position: Bilingual Customer Support Specialist (Chinese-English)
Strikingly is on the lookout for a dedicated full-time Bilingual Customer Support Specialist proficient in both Chinese and English. This role offers an excellent opportunity for individuals seeking a long-term and stable professional environment where they can make a significant impact.
Job Overview
As a Bilingual Customer Support Specialist, you will play a crucial role in enhancing customer experiences by providing exceptional support and resolving inquiries with professionalism and efficiency.
Key Responsibilities
- Deliver outstanding customer support in both Chinese and English.
- Address customer inquiries and resolve issues promptly and effectively.
- Maintain a positive and professional demeanor while interacting with customers.
- Collaborate with team members to refine and enhance service processes.
Required Skills
- Proficient in both Chinese and English, both written and spoken.
- Strong communication and interpersonal skills.
- Excellent problem-solving capabilities.
- Customer-oriented mindset with a commitment to service excellence.
- Ability to work both independently and collaboratively in a team setting.
Qualifications
- Previous experience in customer support or a related service role is preferred.
- Demonstrated ability to effectively handle customer complaints.
- High school diploma or equivalent is required.
- Relevant certification or training in customer service is advantageous.
Career Growth Opportunities
This position offers substantial potential for professional development and career progression within a reputable company framework that values employee engagement and growth.
Company Culture And Values
At Strikingly, we foster a supportive and collaborative work culture that prioritizes long-term employment and teamwork. We believe in creating an environment where our employees can thrive both personally and professionally.
Employment Type: Full-Time
