Description
Salary: PHP 40,000 (Monthly Package)
Schedule: Monday Friday (09:00 AM - 05:00 PM AEST)
What are we looking for
Skills Required
- 1 year Customer Service Experience (chat, email, and phone)
- Intermediate to advanced Microsoft Office skills (Word, Excel, PowerPoint and Outlook)
- Excellent verbal and written communication
- Organized and able to meet deadlines
- Proactive attitude towards problem solving
- Ability to meet agreed KPIs
- Experience in an inbound/outbound call environment
Nice To Have
- Experience using CRM Software (Zendesk, etc.)
- Experience in FMCG industry
- AU Customer Service Experience
What will you do
- Ensure all enquiries are handled in a prompt, efficient, courteous manner ensuring a high level of conversion, whilst showing passion about customer service and being empathetic to the needs of clients.
- Display excellent listening skills and sharp attention to detail towards our clients.
- Ensure highly effective communication and customer service skills are displayed to all clients and that all programs and their staff support this level of service.
- Ensure that all forms of enquiries via phone, email, social media, website or other, are handled in a friendly, professional and timely manner to maximize enquiries and support high conversions.
- Support reporting duties in a confidential manner.
- Effectively prioritize tasks according to department requirements or business needs.
- Update relevant documents used to support the Intake team in order to provide the most up to date information to clients and staff.
- Other ad-hoc duties as requested.
Join the awesome team and enjoy these benefits & perks:
- Medical, Dental Coverage and Life insurance from day 1 of employment
- Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
- Competitive salary package and annual appraisal
- Financial Assistance Program
- Mandatory Government Benefits and 13th Month Pay
- Complimentary Sleeping Quarters, Coffee at no cost
- Complimentary Office Fitness and Wellness Facilities at no cost
- Regular Company Events, Work Life Balance, and Career growth opportunities
- Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA
JOIN CONNECTOS NOW!
ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.
Our client --- With over 1,000 to 5,000 employees have grown to become one of Australias most well-known furniture manufacturers and retailers. Their furniture superstores can be found in every major metropolitan city and regional towns, with over 85 stores across Australia. They take pride of making, selling and guaranteeing well-designed furniture that everyone can truly afford.
#ConnectOS #TeamConnectOS
Equal Employment Statement
Employment decisions at ConnectOS will be conducted without consideration of factors such as age, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes. 
