Job Description: - Handle end users queries in live chat and ensure prompt responses.
Inform end-users in the live chat about any service irregularities.- Resolve end-users disputes in the live chat; escalate to the next level of support for higher intervention levels and log complaints if technical verification by 1st line Customer Support is required.
Verify and ensure the quality of operators service from the end user's perspective.
- Communicate with operators and manage incoming requests via email and the Ticketing system.
Mediate between the Technical Department and operators; keep operators informed about any service irregularities.- Provide resolutions for investigated cases to the operators.
Collaborate with the next level of Technical Support.
Proven experience in customer support or a related field.
- Excellent communication skills, both written and verbal.
Strong problem-solving abilities.- Ability to prioritize and manage multiple responsibilities.
Detail-oriented with a high level of accuracy.
- Adaptable to fast-paced and changing environments.
Willingness to work onsite in Pasay City.- Availability to work in shifts, including evening shifts and holidays.
A team player with a positive attitude.
- Familiarity with iGaming platforms and terminology is advantageous.
Pronet Gaming is a B2B full omni-channel turnkey platform provider, offering fully customisable solutions for online gaming operators across sportsbook, casino, exchange and retail on a global basis for over 16 years. We are the only provider to offer this full suite of products, either individually or in one seamless solution.
Utilising our team's experience across both B2C and B2B, our approach is centred around collaboration with a team that can fully understand their needs and their specific strategic goals across multiple-jurisdictions. In contrast to other B2B platform providers, we choose to work with a select number of clients and offer a tailored service and world-class account management, as opposed to a commoditised white-label model with thousands of clients.
Our success thus far has been built around the European, African and LATAM markets, servicing over 80 clients across these regions, offering a truly localised approach.
- We're client-centric - We do what we say, on time, every time. We work closely with our clients to provide robust and effective plans of action, working strategically to deliver the optimal iGaming solutions for your specific business objectives and audience needs.
- We're dedicated to progression - We employ industry experts around the world with specialist knowledge in emerging markets and localisation, who keep one step ahead of market trends to ensure that our customers stay ahead of the game.
- We're technology-led - We invest in the best iGaming developers, design teams and infrastructure around the world to deliver progressive, constantly evolving technological solutions that help to give our operator clients the competitive edge.
- Platform - Pronet Gaming offers what many providers do not a fully customisable solution far beyond simple layout changes and design elements we consult with our clients to build truly bespoke casino, sportsbook and retail solutions that remain flexible for future development according to evolving audience needs and importantly, that help operators stand out from their competitors.
- Casino - With over half a billion bets and 100,000+ unique players per month, our casino product is constantly growing and evolving to match the acquisition and retention when you utilise our world-class casino portfolio, providing access to 9,500+ games from 100+ leading developers across slots, live dealer, bingo, lottery and more
- Sportsbook - Handling over 3 million bets every day, we offer 24/7, 365 coverage, with 65+ sports, 1,200+ betting markets, 35,000+ in-play events per month and 500,000+ pre-match events per year, plus the ability for operators to create their own markets, as well as cross-sell to an extensive esports and virtual sports portfolio.
- Betting Exchange a new product for us is our full 360 white-label betting exchange solution, driven by integrated market-makers and pooled liquidity from multiple regions, we are the only platform provider to offer the full suite of products across sportsbook, casino and exchange, all under one-roof.
www.pronetgaming.com
Job Type: Full-time
Pay: Up to Php999,
- 00 per month
Benefits: - Additional leave
Company Christmas gift Health insurance
Opportunities for promotion Promotion to permanent employee
Schedule:
Day shift Holidays
Weekends
Supplemental pay types: Bonus pay
