Sending email templates to Operators to get them to respond to our customers
Level 1 Support via email with our Operators. Assisting them with account management
Back-end administrative task support for Operators
Support team to ensure swift resolution to operator issues
Ensure all client KPIs and SLAs are met in a timely manner
Co-ordinate reporting to customer and local leaders and ensure accurate and on time delivery of reports to clients
Perpetuate a positive, proactive, team-based culture within the team through regular and effective communication
Continuous Improvement
Participates in business improvement through analysing current business practices, executing initiatives to improve business practices, profitability and client contract and relationship
Work closely with other business areas to improve processes and practices.
Instil and lead with client's Values and Behaviours.
Accept coaching and mentoring from management, learning and developing self with the goal of career progression within the business
Embrace training and development opportunities in order to continually improve industry, product and service knowledge.
Contribute to building a strong team ethos that facilitates continuous improvement and the creation of a high-performance culture.
Participate in forums to generate ideas and suggestions for improvement and help to test those improvements in own work area
In additional to having good knowledge and skills in own area, use an appreciation of how the performance of own area has an impact on customers and their wider business process to guide own work activities
Qualifications
College/Bachelor's Degree in a related discipline or equivalent
1-2 years experience related to customer service, travel assistance, invoicing, and claims processing
Exceptional communication skills, your telephone and written communication. This means you must be good in English, can communicate
Quick Navigation Ability, Web Savvy, Coordinating experience
Multitasking: Ability to Toggle Between Screens/Tools
