Customer Support Associate

Job Title: Customer Support Analyst

Job Type: Hybrid

Location: Taguig, Philippines

Position Type: 12 months contract

Summary:

As a Customer Service Agent, you'll join a high performing team of passionate support professionals who know their performance is critical client to achieving its mission.

Responsibilities:

• Responsible for providing support for Client customers across multiple channels (phone, messaging & email) by investigating, troubleshooting, and resolving customer issues.
• Use all available resources to ensure high standards are met and work is carried out in the most efficient manner.
• Be a trusted advisor, listen and empathize so the customer knows they are valued. Ensure their voices are heard through accurate issue tracking and upstream solutions.
• Take ownership and use critical thinking to find the root cause and solve the customer issue on the first contact. Where this is not possible ensure all defects are logged appropriately.
• Seek opportunities to add value for customers through education, proactivity, and clear expectation setting.
• Set a high bar for Customer Service Agents within the organization by setting an example through performance and work ethic.