Customer Support Assistant| Call Centre Environment

On behalf of our client, we are looking for a suitable candidate to join them as a Customer Support Assistant

Job description

. Reports to Contact Centre Team Lead

. Handle customer service hotline and provide the first level of support from multiple Channels

. Resolve customer queries efficiently and escalate problems/issues promptly.

. Follow Standard operating procedures closely.

. Work as a team and ensure that the contact center service level is met

Requirements

. Diploma / NITEC / GCE O Level or equivalent

. Minimum C5 for English O level

. Preferably with 1 to 2 years of working experience in a call centre environment and/or service-related industry

. 3 Rotating shifts - day and night with shift allowances

Morning shift: 730am to 5 pm

Day Shift:1pm to 10.30 pm

Night shift: 10.30pm to 8am

Knowledge or Skills

. Pleasant disposition with good communication skills

. Fluency in a second language

. Computer literate and good typing skills

Work location: East (near to MRT station)

Type: Permanent

EA Registration: 22C0971|EA License No.: R21101298