Customer Support Agent

Empowering Global Innovation Through Customer Excellence

Take the reins of your career from the comfort of your home while providing world-class customer support. Here's your chance to work in a dynamic and international setting without leaving your home base. With a permanent WFH setup, this is your opportunity to support rapidly scaling businesses, elevate your skills, and make your mark in a global community.

As a Customer Support Agent, you will be the first point of contact for clients during U.S. business hours. Your role is to listen carefully, gather the necessary information, and ensure that your team stays on top of every inquiry. This role offers a unique chance to build international connections, contribute to high-impact projects, and develop your career in a growing BPO environment.

Calling All Customer Whisperers - Here's Your Chance to Shine!

Employment type: Full-time

Shift: Night Shift, Mon - Fri 09:00 PM - 06:00 AM

Work setup: Permanent WFH

Smooth Calls, Happy Clients: A Customer Support Experience Like No Other!

• Professionally handle inbound customer calls during U.S. business hours (9 AM - 5 PM ET).
  
• Gather and document critical information from clients for smooth handovers.
  
• Relay information promptly to the appropriate account manager via Salesforce.
  
• Occasionally schedule follow-up appointments using Calendly.
  
• Provide excellent customer service and manage complex inquiries with patience and empathy.
  
• Ensure professionalism while waiting for account managers to follow up with clients.
  

Requirements

Customer Support Skills That Speak Volumes!

• Fluent in English with excellent verbal and written communication skills.
  
• 2-3 years of customer support experience, preferably in a phone-based role.
  
• Strong organizational skills with the ability to communicate clearly and accurately.
  
• Experience using Salesforce or similar CRM platforms is a plus.
  
• Ability to handle complex inquiries with patience, empathy, and professionalism.
  

Benefits

Global Perks for Stellar Support!

• HMO coverage upon regularization
  
• Competitive package
  
• Permanent WFH arrangement
  
• Free upskilling through Emapta Academy courses (Want to know more Visit )
  
• Free access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
  
• Unlimited employee referral incentives across the organization
  
• 20 annual leaves for personal use
  
• Fun engagement activities
  
• Mentorship and exposure to global teams
  
• Career growth opportunities in a diverse, supportive environment
  

About the Client: Supporting Startups, Scaling Innovation!

Our client is a cutting-edge BPO company focused on helping some of the world's most innovative startups scale efficiently. With a global presence across four offices, they don't just offer outsourcing services-they build partnerships. They invest time and resources into curating culturally aligned teams and developing innovative processes. Through this approach, our client ensures they are creating more than just business solutions they are fostering a culture of creativity and efficiency that benefits their partners and employees alike.

Welcome to Emapta Philippines!

Discover a world of possibilities at Emapta, where your career takes flight in stability and growth. Join a team that thrives on camaraderie, supporting each other to achieve excellence together. Experience the satisfaction of being recognized for your contributions with competitive compensation packages that reflect your skills and commitment. Immerse yourself in a positive work culture that encourages collaboration, innovation, and personal development. We provide you with the platform for your success, empowering you to reach new heights in a supportive and inclusive environment.

With a wide roster of international clients from various industries and a proven track record of success, Emapta offers a stable foundation for your career. Team up with like-minded professionals who are passionate about making a meaningful impact through premium global opportunities at your fingertips. Apply now and create a better future with us.

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