Create support cases in Salesforce tracking system for all pre-checks as needed.- Maintain accurate and well-ordered notes.
Learn how to provide guidance and support to the testing network, clients and candidates as needed.
- Is skilled and demonstrates consistent nabilities of all Proctor duties.
OLP Greeter training and quality is demonstrated.- Other duties as assigned.
Assist candidates through our pre-check process which includes communicating with the candidate through text based chat support.
High school diploma or equivalent is required.
Experience in a help desk support center a plus.
- Experience in the use of Salesforce or a related case management system is a plus.
Experience with web-based software and hosted software applications.- Provide outstanding customer service with a commitment to customer satisfaction.
Due to the demands of our department, applicants must have flexible availability and acknowledge that work schedules can be changed with two weeks notice, including mornings, mid-shift, weekends, and holidays.
- Maintain a high level of confidentiality.
High attention to detail is a must.- Amenable to work full-time onsite ( Ortigas, Pasig )
Willing to work 6 months contract ( can be extended it depends on the clients advice )
- Willing to start on August 6 or 12
Job Type: Temporary
Contract length: 6 months
Pay: Php20,
- 00 - Php22,000.00 per month
Schedule: - 8 hour shift
Day shift
Night shift
