Join the Fastest Growing Cleaning Company!
Are you an operations professional with a passion for customer success UrbanMop, the fastest-growing cleaning company in Ottawa, is expanding its team and seeking an experienced Operational Specialist to play a pivotal role in our continued success. This isn't just a job; it's an opportunity to be a key player in a company that puts its customers and cleaners first.
- Position: Customer Success Specialist
- About UrbanMop: UrbanMop proudly received the Best New Business Award from the Ottawa Business Journal and Ottawa Board of Trades. We are setting the standard in quality and reliability as recognized by this prestigious accolade. Join us in our journey of success and be part of an award-winning company.
- Role Overview: In this role, you'll be the first point of contact for all inbound communication, managing emails, inquiries, and calls efficiently. You'll maintain accurate records, schedule appointments, and collaborate closely with our team to deliver exceptional support to both customers and cleaners. If you're detail-oriented, customer-focused, and ready to go above and beyond, we want to hear from you!
Manage and respond to all inbound email traffic received in the generic inbox.- Handle and respond to cleaner inquiries.
Address and resolve customer inquiries received through messages, emails, or inbound calls.
- Receive and efficiently handle inbound and outbound sales calls
Maintain accurate and up-to-date records of all bookings in the CRM system.- Schedule appointments promptly and in accordance with company policy.
Ensure that the knowledge base is consistently updated.
- Collaborate with other Operations Specialists during shifts to ensure seamless customer and cleaner support.
Willingness to work overtime when necessary.
Assign cleaning teams to Launch27 customer bookings.- Handle inbound sales calls, educate customers, and close sales.
Respond to customer questions sent via email.
- Assist cleaners in contacting clients who are unresponsive.
Add specific customer notes into bookings as per customer requests.- Provide empathetic support and problem-solving for customer complaints received via inbound calls.
Prepare and send quotations for customer inquiries received from inbound calls.
- Offer constructive feedback to cleaning staff in response to negative customer reviews.
Proven experience as a customer service representative.
- Strong emotional intelligence and people skills.
Excellent oral and written communication skills.- Ability to prioritize tasks and meet deadlines in a fast-paced environment.
Ability to work independently and collaboratively in a fast-paced environment.
- Exceptional attention to detail.
A positive attitude and strong work ethic
Join a Rapidly Growing Start-Up: Be a key player in our fast-growing company, setting new standards in the industry.- Shape the Company's Future: Influence our direction and contribute to our ongoing success.
Unique Challenges, Lasting Impact: Tackle unique challenges, showcasing your expertise and making a lasting impact.
- Enjoy the flexibility of remote work, balancing collaboration and independence.
Dynamic Team Environment: Collaborate with a dynamic, supportive team dedicated to innovation and success.- Career Advancement: Explore ample opportunities for career growth within our rapidly expanding organization.
- Benefits: Training and Development
Paid time off 40h/week
Job Type: Full-time
Pay: Php
- 00 per hour
Expected hours: 40 per week
Application Question(s): - This job is work from home. Are you comfortable working at night from your home
The salary for this position is $USD 3.5/h, is this aligned with you
Language:
English (Required)
