Share Treats Innovation is looking for a
Customer Success Specialist to join our rapidly growing team based in Makati
Client Success Specialist leads the HRnFlex customer engagement. The role focuses on growing our pool of customers and ensuring service excellence with support from data analysts and media monitoring experts. Client servicing skills lie at the core of the position, backed by strong product knowledge and the ability to work in a team environment. Provide first-line support by answering questions, troubleshooting issues, and managing concerns to improve the client's experience with our products and services.
Role Responsibilities
- Overall accountability for your client's success, which includes: increasing engagement, product demonstrations, customer retention and growth, and overall satisfaction
Establishing a trusted strategic advisor relationship with your clients and driving the continued value of our products and services- Create and implement Success Plans to drive clients to maximize user experience
Train new clients on how to use the HRnFlex platform in a way that is tailored to their specific use case and implementation.
- Own, drive, and lead the renewals process end to end (from opportunity identification to negotiation to close)
Proactively engage with key decision-makers to identify client's needs, and requirements and uncover roadblocks to ensure on-time commitments- Maintain and report forecast of renewals with your assigned client
Analyze data and trends to discover and identify the upsell/cross-sell opportunities within your client base
- Monitor client's usage data, health indicators, renewal dates, and growth opportunities and translate them into strategies for success
Develop a good understanding of typical business challenges faced by our clients and common objectives to appropriately map features and associated business benefits to address their needs- Serve as the voice of clients and collect feedback to drive continuous improvement across all areas including product.
The mandate of the Client Success team, of which this role is a part, is to manage and develop a good relationship with the acquired clients which will contribute to revenue generation through renewals, upsells, and expansion, synthesize customer feedback and work with STIC's internal teams, and to generate and share educational resources, trainings, and best practices to the team's success.
Interested but you think you don't fit all the requirements Drop an application anyway! Sharetreats Innovation is an equal opportunity employer
- About us: Sharetreats Innovation is the first tech company in the Philippines to introduce and expand the power of Gifticon, with the vision to create a cultural movement where anyone can interact anytime anywhere through casual gifts.
Job Type: Full-time
Pay: Php25,
- 00 - Php32,000.00 per month
Benefits: - Opportunities for promotion
Schedule:
Monday to Friday
Supplemental Pay:
* Performance bonus
