Customer Success Specialist (Philippines Based)

Whitaker Dog

Early Applicant

a month ago
Be among the first 50 applicants

Exp: 0-2 Years

Philippines, Manila

Job Description

Whitaker Dog Day Camp is seeking a dedicated Customer Success Specialist professional to join our team. You will assist in various lead generation and nurturing tasks, ensure smooth conversions, and appointment setting. The ideal candidate must excel in creating connections with potential clients, ensuring they have all the information needed to choose our camp for their dogs. PLEASE SUBMIT VIA EMAIL TO BE PRIORITIZED.

How to apply

Step 1: Create a 1-2 Minute VideoProduce a video explaining why you're the best fit for this role, highlighting how your experience and skills align with the job description. Answer the following questions:

Of all businesses you've worked or interacted with, what business had the best customer experience and why
As an experienced appointment setter, what is more important that you explain WHAT the service is or HOW the customer's life will be improved from the service Explain :)
What is more important Knowing the specific about the product or having specific references on how the customer's life will improve from the product

Upload the video to Google Drive and share the link in your application. Make sure the link is accessible to all viewers.

Step 2: Update Your CV/ResumePrepare and update your CV/resume to reflect your most recent experiences and qualifications.

Step 3: Submit Your ApplicationSend your application to [Confidential Information] with the subject line APPLICANT | Customer Success Specialist. Ensure that your video and resume are accessible to all viewers if you're providing links.

Role: Customer Success SpecialistTimezone: Pacific Standard TimeWorking Hours: Full-time, 10am to 7pm, Monday-FridayCompensation: $6 USD/Hr + One-time commission per conversion

Key Responsibilities:Appointment Setting:

Schedule appointments for potential clients interested in touring our facility or learning more about our services.
Confirm and remind clients of their appointments, ensuring they have all necessary information.
Follow-Up:
Follow up with potential clients who have expressed interest in our services, providing additional information and answering any questions.
Conduct customer outreach to past/previous clients to try to convert them back as active clients.
Lead Management:
Nurture existing leads to ensure consistent and timely communication to nurture leads and convert them into loyal clients.
Keep potential clients warm by active engagement working hand in hand with the marketing department.
Lead Generation:
Identify and generate leads through various channels, including online research, social media, and referral programs.
Create and implement strategies to attract new clients to our services.
Data Entry:
Maintain accurate and up-to-date records of client interactions, appointments, and follow-up activities.
Update client information in our CRM system to ensure seamless communication.
It is our goal in general to create fanatic and enthusiastic customers. During the follow-up portion, this is where we gather data related to successes and failures in the service. This data is then collected for the facility and management to utilize.

Requirements:

Excellent English communication and interpersonal skills.

Great English grammar and speaking skills

Proven experience in a customer relations, sales assistant, or similar role.
Strong organizational and multitasking abilities.
Ability to work independently and manage time effectively.

Proficiency in using CRM software and other relevant tools.

Reliable internet connection and a quiet workspace.
Experience in the pet care industry or a passion for working with animals.
Previous remote work experience.

We look forward to receiving your application and learning more about how you are the best fit for the role of Customer Success Specialist at Whitaker Dog Day Camp! :)

Job Type: Full-time

Pay: Php