About the Client
At G-Plans and FuturHealth, our Customer Service Team is dedicated to delivering an unparalleled experience to our valued customers. Our mission is to embody excellence in service by providing swift, efficient, and comprehensive solutions. We strive to be the beacon of reliability, ensuring that every customer interaction is characterized by clarity, empathy, and expertise. Our goal is not only to meet but exceed customer expectations by resolving their queries, concerns, and issues on the very first call, while working with our provider network to solve all customer requests/issues.
Job Responsibilities
Manage large amounts of incoming phone calls, chats, and emails
Identify and assess customers needs to achieve satisfaction
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team targets and call handling quotas
Build sustainable relationships and trust with customer accounts through open and interactive communication
Cross communicate between OpenLoop in order to obtain specific information about customers labs, medication status, visit status, etc.
Ability to understand what teams handle what issues and accurately communicate
issues/problems/questions to get the correct information to assist patient
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Follow communication procedures, guidelines and policies
Assist patients in understanding payment structures, including medication costs, subscription fees, and any associated expenses
Collect payments securely and efficiently, adhering to established payment processing
procedures
Coordinate and schedule appointments for patients with healthcare providers or program specialists as needed
Ensure that appointments are scheduled in a timely manner and accommodate patients preferences to the best extent possible
Proficiency in understanding all programs and extensions used
Strong organizational skills and attention to detail to ensure accurate and efficient information about a patient's journey
Requirements
Experience as a Customer Support Specialist
Experience answering calls, chats, and emails
Multi-tasking abilities
Fast learner and able to keep up with any updates/changes that happen throughout the week or month
Excellent communication and problem-solving skill
Familiarity with weight loss industry is a plus
Must be amenable to work onsite in our office at BGC or Makati
Must be amenable to work a night shift or shifting schedule
Job Type: Full-time
Pay: Php20,
- 00 - Php25,000.00 per month
Schedule: - 8 hour shift
* Night shift
