Customer Success Specialist (Cantonese Speaker)

What you will do:

• Work with our account management team based in London to support our clients through the sales process
• Demonstrate our sign-up process to clients via video or phone call, answering key questions and helping troubleshoot any issues they may encounter
• Report any technical issues and provide feedback from clients on new features or products to our product team
• Update our customer databases
• Ensure excellent communication with our clients, sales teams, and our internal teams
• Identify opportunities to better support our clients through our product

You should apply if you:

• Have strongwritten and verbalEnglish&Cantonese
• Bachelor's degree in any four-year course (or equivalent experience)
• 1-3+ years experience in a Customer Success role
• Have experience speaking with and supporting international users
• Are motivated to learn new concepts, try new processes, and contribute feedback on how we can improve
• Take energy from delivering customer delight!