Customer Success Manager

How to Apply:

Interested candidates MUST fill out the application form using the following link:

• docs.google.com/forms/d/e/1FAIpQLSeuoXDrnhG5TcX0QHzSLAFp2dmdlr_w8DrFo3NOgy5MgeewDg/viewform

• About Flexscale:

Flexscale is a US-based staffing company founded in

• We specialize in connecting startups and global enterprises with high-quality, international talent to scale their operations. With a focus on Operations, Finance, and Engineering, we work with over 50 agents and serve more than 15 customers. At Flexscale, we are committed to finding great clients that our partnered talent deserves to work with. We prioritize fostering inclusive work environments, resolving conflicts between clients and partners, and ensuring clients are adequately prepared to outsource their operations.
  
• Position Overview:

The Customer Experience Specialist handles customer interactions, including questions, feedback, and order updates for partnered retail stores. This role ensures a high-quality customer experience by managing logistics and addressing issues. The description outlines the main duties and may change as needed.

• Duties and Responsibilities:

Support Retail Stores:

• Assist retail stores with order status updates and troubleshooting.

Manage customer service tickets systematically within our portal.

• Collect and analyze feedback for improving Hemster's portal and practices.

Logistics and Order Management:

• Facilitate monthly replenishments of Hemster supplies to retail partners using Shipstation.

Schedule UPS/FedEx pickups for partnered stores.

• Audit store orders and clarify any discrepancies with stores.

Customer Interaction and Problem-Solving:

• Identify potential garment issues during fittings to prevent delays.

Respond to inquiries about alterations and repairs.

• Assist customers in measuring and marking garments for alterations.

Team Collaboration and Data Management:

• Be a key part of a team dedicated to providing excellent customer service.

Assist with order fulfillment and data entry.

• Show flexibility and creativity in solving customer issues.

Identify and troubleshoot common issues efficiently.

Qualifications:

• Experience with customer experience software like Front or Zendesk.

Proficiency in using Slack for team communication.

• Familiarity with shipping software like Shipstation.

• Benefits:

Flexible Work Arrangement: Take advantage of remote work options, allowing you to balance your professional and personal commitments effectively.

• Healthcare Coverage: Access comprehensive healthcare benefits, ensuring your well-being and peace of mind.

Generous Paid Time Off: Enjoy 18 annual paid leave days, starting from your first month, giving you ample time to relax and recharge.

• Observance of US Holidays: Celebrate important cultural moments with designated US holidays off.

Supportive Workplace Culture: Thrive in a diverse and inclusive environment that fosters collaboration and personal growth at every step.

Job Types: Full-time, Permanent

Pay: Php40,000.00 - Php50,000.00 per month

Benefits:

• Additional leave

Health insurance

• Work from home

Schedule:

• 8 hour shift

Evening shift

Supplemental Pay:

* Overtime pay