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MicroSourcing

Customer Success Executive | Nigh Shift - WFH

MicroSourcing
Early Applicant
  • 7 hours ago
  • Be among the first 50 applicants
Exp: 1-2 Years
Philippines

IT/Computers - Software

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Job Description

Job Summary: As a Customer Success Executive you will be responsible for ensuring excellent service and positive customer experiences. You will handle customer inquiries, resolve issues, and maintain customer satisfaction by providing professional, friendly, and prompt support.

Key Responsibilities:
  • Handle incoming customer inquiries through various communication channels (phone, email, chat).
  • Assist customers with product or service information and resolve complaints or issues in a timely manner.
  • Maintain up-to-date knowledge of company products, services, and promotions to provide accurate information to customers.
  • Ensure a positive customer experience by building rapport and providing solutions that meet customer needs.
  • Document and log customer interactions and issues in the company CRM system.
  • Collaborate with internal teams to ensure customer issues are addressed and resolved effectively.
  • Identify opportunities for process improvement and contribute to enhancing overall customer satisfaction.
QUALIFICATIONS
  • 1-2 years of relevant experience
  • Must have an experience in handling/ resolving tickets
  • Must have an excellent written and communication skills
  • Ability to resolve concerns
  • Proficiency and strong problem-solving skills to identify the best solutions for customers, and a typing speed of 35-40 words per minute.

More Info

Industry:IT/Computers - Software

Function:Customer Service

Job Type:Permanent Job

Skills Required

customer service
Typing
process improvement
communication
Problem Solving

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Date Posted: 28/11/2024

Job ID: 101716889

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About Company

MicroSourcing
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Founded in 2006, we pioneered a new way of offshoring. This model involves setting up an overseas division of your company and getting a local specialist to handle facilities, IT, labor laws, recruitment and HR, while you retain control over quality and productivity. Today, we&#8217&#x3B;re still one of the largest and most experienced offshoring providers in the Philippines, with 400+ active clients and 6,000+ employees. We operate within purpose-built, class-A facilities that are strategically located for access to Manila&#8217&#x3B;s most talented people. We&#8217&#x3B;re backed by our Australian parent company, Probe and we&#8217&#x3B;re ISO certified.

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Last Updated: 28-11-2024 04:16:56 PM
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