Job Summary:
Responds to customer inquiries and complaints by coordinating with the concerned personnel and/or departments and providing effective and efficient solutions.
Duties and Responsibilities:
- Ensures that all customer concerns are being communicated with the concerned personnel or departments for evaluation and proper action.
- Keeps accurate records of correspondence with customers and internal personnel for future references.
- Provides history, references and other documents needed for the investigation of customer concerns.
- Creates reports regarding service, logistics, installation, preventive maintenance, testing and commissioning, etc., to initiate corrective and preventive actions.
Job Specifications:
- Must be a graduate of any business course
- Must have good communication (written and verbal) and interpersonal skills
- Must have basic problem-solving skills
- Must be able to work well under pressure
Job Type: Full-time
Schedule: - 8 hour shift
Overtime
Experience:
Customer Service: 1 year (Required)
