Customer Success Consultant

Building Dreams, One Innovation at a Time

Our client stands tall as one of Australia's remarkable start-up success stories, tracing its origins back to a humble Melbourne garage over two decades ago. With an unwavering commitment to excellence, they have extended their influence to eight countries, revolutionizing the property industry and re-imagining what's possible. With a workforce of over 1,400 dedicated professionals, they continuously strive to deliver exceptional experiences to both valued customers and consumers alike. Our client's relentless pursuit of innovation, coupled with a profound understanding of the real estate landscape, has solidified their position as a trailblazer in the industry.

As a Customer Success Specialist you will be a core part of the Customer Success Team, sitting within the Customer Group. You'll serve as a knowledgeable resource in REA SaaS products, managing customer inquiries, proactively engaging with customers, and working with Relationship Managers to optimize product adoption, usage, and retention.

• Act as a specialist in REA SaaS products, offering support and best practices to maximize customer value.
  
• Manage a centralized inbox of requests via Gainsight, ensuring timely and thorough responses.
  
• Collaborate with Relationship Managers to alert them on product scorecards, uncovering new opportunities and identifying risks.
  
• Gather customer feedback for Product, Marketing, and Sales teams to enhance customer adoption and engagement.
  
• Hit adoption, usage, growth, and retention targets, contributing to REA's strategic vision.
  
• Stay informed on the Australian Real Estate market and REA's advertising solutions.
  
• Conduct daily contact with Relationship Managers and customers through phone and video.
  

Requirements

Are You the Key to Unlocking Customer Success

• At least 2-5 years of experience in Customer Success
  
• Proven experience in a Customer Success or Account Management role in a fast-paced, dynamic environment.
  
• Demonstrated success in improving product adoption and retention rates.
  
• Excellent communication skills, both written and verbal, with a proactive and reactive approach.
  
• 3-5 years experience in technology or media sectors, adept at grasping the product's value to customers.
  
• Strong data analysis skills with the ability to transform insights into actionable recommendations.
  
• Ability to multi-task and prioritize on the fly.
  
• Familiarity with Salesforce, Tableau, or Gainsight is a plus.
  
• Willingness to report in Ortigas.
  

Benefits

The Perfect Property for Your Career Growth

• Day 1 HMO coverage
  
• Competitive salary and compensation package
  
• Prime office location in Ortigas (near MRT, restaurants, and banks)
  
• Day shift schedule with fixed weekends off
  
• Unlimited upskilling through Emapta Academy courses (Want to know more Visit )
  
• 24/7 free access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
  
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
  
• Unlimited employee referral incentives
  
• 20 annual leaves, including 5 convertible to cash
  
• Fun and engaging team activities
  
• Mentorship opportunities with global leaders
  
• Pathways for career advancement
  
• Diverse and inclusive work culture
  

The Values we live by

Our Values are at the core of how we operate, treat each other and the choices we make because how we do our work is equally important as what we do. You'll feel it as soon as you join the family our Values are role modelled by our leaders, lived by our people and felt by our customers, consumers and communities.

We are looking for someone who can:

• Re-imagine it
  
• Own it
  
• Do it with heart
  
• Inspire it
  
• Do it as a team
  
• Keep it real
  

Who are we

At Emapta, we pride ourselves on offering more than just a job - we provide a lifestyle. Enjoy the perfect work-life balance with our flexible arrangements, empowering you to excel both personally and professionally. Embrace exciting global opportunities that broaden your horizons and enrich your career journey. We offer a competitive compensation package that acknowledges your talent and dedication.

Embrace flexible work arrangements and seize global opportunities to broaden your horizons. Emapta's competitive compensation package, combined with a vibrant work culture, will undoubtedly make your journey with us an exciting and fulfilling one. Take your career to new heights, gain exposure to diverse industries, and contribute to exciting projects while thriving in an environment that values your dedication and accomplishments.

#EmaptaExperience