Qualifications:
- Minimum of 2 years of customer service experience.
- Exceptional written and verbal communication skills.
- Proficiency in email composition and cold calling.
- Strong interpersonal skills to effectively engage with customers.
- Ability to empathize with customers, understand their needs, and offer appropriate solutions.
- Analytical mindset and problem-solving capabilities to address customer issues effectively.
- Effective time management skills to handle multiple customer inquiries concurrently.
- Collaborative mindset to work effectively with various teams, including sales, marketing, and - product development.
- Attention to detail in recording customer interactions accurately.
- Willingness to stay informed about industry trends, product knowledge, and best practices in customer service.
- Ability to liaise with fitness trainers, instructors, and other staff members to provide comprehensive customer support.
- Positive and energetic demeanor to inspire and motivate both customers and colleagues.
- Customer Service Associate
The Customer Success Associate is responsible for delivering an outstanding customer experience to both members and guests of the fitness club.
- Duties and Responsibilities:
- Ensure customer satisfaction by maintaining professional and excellent customer support.
- Manage various communication channels, including phone calls, chats, and emails.
- Interact with customers to solve inquiries and questions about gym membership renewal, freezing & cancellation.
- Listen attentively to customer concerns, striving to identify the root cause of their issues.
- Determine the appropriate response and strategy to resolve customer problems promptly.
- Maintain an overall positive and friendly environment for clients & prospects at all times.
- Facilitate cancel-save process and apply retention strategies to manage member net movement.
- Participate in team meetings and training sessions as required
- Assist with special events or promotions as needed
- Develop and maintain positive relationships with customers to enhance their overall club experience
- Promote services to potential customers, demonstrating how they personally benefit from them.
- Implements strategies and processes that deliver consistent customer satisfaction and retention.
- Ensures that onboarding processes are precisely executed to build a strong customer relationship foundation.
- Utilizes extensive product knowledge, problem-solving skills and training to enhance customer engagements and achieve successful outcomes.
- Coordinates with internal teams to access additional resources and facilitate the solutions and tools needed by customers.
- Delivers customer feedback as a voice of the customers to internal teams identifying customer needs, ideas, and challenges.
- Advocates for solutions, service improvements, and other actions to meet the needs of customers.
Job Type: Full-time
Pay: Php14,000.00 - Php18,000.00 per month
Benefits: - Additional leave
Company Christmas gift Gym membership
Pay raise- Promotion to permanent employee
Schedule:Supplemental pay types: Overtime pay
