Responsibilities:
Data validation via phone, spreadsheet or website.
Provide documentation for data and processes performed convey/communicate information by statement or suggestion
Directly impacts the business through responsibility for quality of services provided by self or others.
Responsible for research, resolution and responding to questions and problems via email, and callbacks in accordance with service level requirements, while providing excellent customer experience.
Adherence to corporate policy regarding authentication, data security and record retention
Navigate multiple systems and internal tools for research and documentation
Research any client issues and escalate to Supervisor if a larger issue is identified
Instill confidence in customers through problem solving skills and strong customer service delivery
Keep records of customer interactions and transactions, recording details or inquiries, complaints, and comments, as well as actions taken for reporting purposes
Qualifications:
Bachelor's Degree required.
10-key proficiency.
Proficient computer skills with multi-tasking very important; specifically, research and document customer inquiries.
Utilize PC Daily; Microsoft Office Suite and Adobe Acrobat.
Excellent English written and verbal communication skills.
Attention to detail is a must; ability to perform repetitive actions daily without affecting attention to detail, ability to make judgment calls based on pre-set criteria and experience.
Work environment is such that deadlines may fluctuate in accordance with task urgency or constraints.
Must be extremely adaptable and be able to stay focused.
Must be able to adapt to intense workloads, schedules and rapidly changing situations with a sense of urgency.
LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-
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