Overview:
FIRSt, the Financial Institution Reporting System (FIRSt), LexisNexis loss payee notification service, is a complete, outsourced solution for producing and delivering lien holder, mortgagee and additional insured notices. Our insurance company customers realize substantial savings in their loss payee notification expense through our economy of scale. The FIRSt service helps our customers reduce compliance risk, increase operational efficiency, improve customer service, and virtually eliminate returned mail.
Responsibilities:
A Customer Solutions Specialist will work in the Internet and Phone research queue which is the first level handling and research of undeliverable mail, on behalf of the insurance carrier, to meet their compliance obligations.
Qualifications:
Internet and Phone research goal is data acquisition. An ideal candidate must be:
College graduate preferred but not required
With call center experience preferred but not required
Must be detail oriented and possess excellent organization skills
Must work quickly and accurately on repetitious tasks
Demonstrated knowledge and proficiency in Microsoft office applications; with excellent keyboard skills
Excellent verbal and written communication skills
Ability to research and obtain necessary information using vetted websites
Ability to follow phone script and ask all relevant questions
Ability to follow instructions for entering complete research notes and make appropriate record disposition and recommendation
No attendance issues. Willing to work on a bi-weekly shifting schedule
Energetic, positive thinking and self-motivated
LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-
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