ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced
Team Lead to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!
- Join our growing team - earn up to
- 5k monthly! + 10% night differential +more!
- Account specific roles and responsibilities:
Processing and following up medical claims, identifying denial reasons for medical procedures, treatments, medication, etc- Providing accurate information to clients regarding the coverage of their benefits.
Coordinating with insurance providers regarding issues in payments and billing
Overseeing daily operations for all agents delivering high-quality and valued services.
- Conducting training and coaching, including insights and action plans to improve
Analyzing and reporting on productivity and other metrics - such as attendance, end of day reports, and compliance with company protocols- Ensuring that the client is updated on significant program activities, issues, and concerns through calls, emails, meeting, reports
Performing productive work for the clients and other supervisory tasks as required
At least 1-year BPO experience as an
SME or
Team Lead- Extensive experience with US Healthcare Insurance (Claims, Benefits, Eligibilities, Denials)
Excellent verbal and written English skills- Ability to multi-task, prioritize and manage time effectively
Ability to think outside the box, have analytical mind, generate insights and strong problem-solving skills
- Willing to work onsite in SHAW MANDALUYONG
Amenable working night shift
What can we offer you
- Competitive salary and benefits
Health Insurance with free dependents Attendance Bonus Convertible to cash leave credits
Work-life balance- A focus on growing your career path with us
We encourage you to follow your passions and learn new skills
Our commitment to you
- Strong culture and values-driven leadership
We create opportunities for you to learn and grow at any stage of your career- Continuous learning and innovation
We foster an all inclusive environment where everyone thrives
Job Types: Full-time, Permanent
Pay: Php35,000.00 - Php40,000.00 per month
Benefits:
Health insurance Opportunities for promotion
- Promotion to permanent employee
Schedule:
Late shift Night shift
Supplemental Pay:
Overtime pay Yearly bonus
Ability to commute/relocate:
- Mandaluyong City: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
* What would be your expected salary range
