We are looking for an experienced Operations Supervisor with a background in the Customer Service industry. The candidate should have a proven track record of overseeing daily operations, leading a team to meet performance targets, and enhancing the customer experience. This role requires excellent organizational skills, the ability to manage and optimize workflows, and a commitment to continuous improvement in service delivery.
Manage, lead, train, develop, and mentor team members
- Conflict resolution by engaging with our mobile app users while maintaining a high level of customer service
Handle queries from customers while ensuring total customer satisfaction- Coordinate amongst parties concerned during the duration of the order fulfillment process pickup and drop-off, ensuring that everything is at par with acceptable standards
Prepare and analyze reports on team performance and customer feedback
- Stay updated on industry best practices and implement them to enhance service quality.
Perform other duties as may be assigned
Bachelor's degree in any field- Proven experience as a Customer Service Supervisor or similar role
Above average skills in MS Office Applications
- Strong command of English and Filipino languages, proficiency in other dialects, a plus
Ability to work in a fast-paced environment and handle challenging situations- Ability to resolve conflicts and handle customer complaints
Can work well with minimum supervision
Job Types: Full-time, Permanent
Benefits:
Health insurance Opportunities for promotion
Schedule:
Supplemental Pay:
Application Question(s):
* What is your expected salary
