Customer Service Supervisor Responsibilities:- Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback.
Strategizing and monitoring the daily activities of customer service operations.- Assisting customer service staff with duties where required.
Training staff in areas of customer service and company policies.
- Managing cashier coverage and customer flow to ensure proficient customer service.
Monitoring and authenticating returns, exchanges, and voids.- Investigating and solving customer service complaints.
Assisting with the development and implementation of service policies, and explaining these to staff and customers.
- Maintaining documentation pertaining to customer service department activities.
Performing additional duties where needed.
- Customer Service Supervisor Requirements:
High school diploma, GED, or suitable equivalent.- 2+ years of work experience in a similar position.
Proficient knowledge of customer service, and standard office practices and procedures.
- Proficient computer skills.
Proficient standard office equipment skills.- Outstanding communication skills, both written and verbal.
Strong people skills.
- Excellent phone etiquette.
Outstanding organizational skills.- Available to work shifts.
Job Type: Full-time
Pay: Php23,- 00 - Php25,000.00 per month
Schedule: - 8 hour shift
Supplemental Pay: Performance bonus
