Key Responsibilities:- Supervise, mentor, and motivate a team of customer service representatives.
Conduct regular performance reviews, provide constructive feedback, and identify training needs.- Facilitate team meetings and ensure clear communication of company policies and goals.
Ensure that customer inquiries and issues are resolved efficiently and effectively.
- Develop strategies to improve customer satisfaction and loyalty.
Analyze customer feedback and identify trends to address recurring problems.- Prepare and present reports on team performance, customer feedback, and service metrics to senior management.
Analyze data to identify areas for improvement and implement corrective actions.
Bachelor's degree holder
- 3 years of relevant experience in a leadership position.
Excellent communication, problem-solving, and interpersonal skills.- Ability to analyze data and generate actionable insights.
Proficiency in customer service software and Microsoft Office Suite.
- Willing to work on-site in BGC, Taguig
Job Types: Full-time, Permanent
Benefits:
Company events Opportunities for promotion
Promotion to permanent employee
Schedule: Monday to Friday
Supplemental Pay:
Anniversary bonus Overtime pay
Yearly bonus
Experience:- Leadership: 3 years (Preferred)
Language:
English (Preferred)
