QUALIFICATIONS:
- Previous experience or education in logistics, supply chain management, or international logistics is preferred.
Strong organizational and multitasking skills with a keen attention to detail.
Excellent communication and interpersonal skills.
Familiarity with supply chain management software and tools is a plus.- Ability to work collaboratively in a fast-paced environment.
Knowledge of international trade regulations and documentation requirements is preferred.
Require to Work-Onsite.
RESPONSIBILITIES:Oversee and manage the customer service team to ensure exceptional service is provided to all Rose Inc customers.
Monitor and evaluate customer service interactions across all channels, ensuring adherence to company standards and policies.- Develop and implement customer service policies, procedures, and best practices to enhance customer satisfaction and loyalty.
Resolve complex customer issues and complaints efficiently and effectively, ensuring a positive resolution.
Train and mentor customer service representatives to enhance their skills and performance.
Utilize Shopify to manage customer orders, inquiries, and service tickets.- Analyze customer feedback and data to identify trends and areas for improvement.
Prepare and present regular reports on customer service metrics and performance.
_Office Address :_
- Unit 4C, The Parc Plaza Building
_
183 E. Rodriguez Jr. Ave_
_
Bgy. Bagumbayan, Quezon City (Head office)_
Job Types: Full-time, Permanent
Pay: Php25,
- 00 - Php28,000.00 per month
Schedule: - 8 hour shift
Day shift Overtime
Education:
Experience:
- Customer Service Representative: 1 year (Preferred)
Language:
* English (Preferred)
