JOB SUMMARY:As a Customer Service Specialist, you will interact with the company's customers by addressing inquiries, you will be responsible for providing support to our customers, resolving customer complaints, generally providing a higher level of customer support on a specific product or service. And their ultimate goal is to provide positive customer experiences by enhancing relationships between them.
- Customer Service Specialist duties and responsibilities:
- Providing customer support via non-voice chat
- Informing customers about products and services
- Responding to customer questions and complaints
- Preparing documents and reports
- Collaborating with the management team
- Improving overall customer satisfaction
- Experience using help desk software and remote support tools
- Understanding of how CRM systems work
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Patience when handling tough cases
- Customer Service Specialist requirements and qualifications:
- College Graduate in any field, Experience as a Customer Support Specialist or similar CS role, Familiarity with our industry is a plus
- Strong computer skills
- Typing speed test Above 45WPM is a must
- Superb verbal and written communication skills
- Strong interpersonal skills
- Excellent customer service skills
- Ability to build relationships with clients
- Excellent multi-tasking skills
- Ability to work with others
- Excellent problem-solving skills
- Ability to prioritize tasks
- Ability to work under pressure
- Ability to work in a fast-paced environment
- Flexibility to work shifts
- Ability to meet deadlines
Job Types: Full-time, Permanent
Benefits:
Schedule:
Supplemental pay types:
* Overtime pay
