We are looking for a dedicated and empathetic Customer Service Representative to serve as the frontline support for our e-commerce platform. The ideal candidate will possess excellent communication skills and a strong desire to help customers resolve inquiries and issues in a timely and professional manner. This role plays a critical part in maintaining our reputation for outstanding customer service and ensuring customer satisfaction.
Responsibilities:
- Respond promptly and courteously to customer inquiries via email, chat, and phone regarding product information, order status, shipping, returns, and general assistance.
Provide personalized support to customers, understanding their needs and concerns, and offering appropriate solutions and recommendations.- Process orders, returns, and exchanges accurately and efficiently, ensuring a seamless shopping experience for customers.
Investigate and resolve customer complaints or issues, escalating complex problems to the appropriate department if necessary.
- Keep detailed records of customer interactions, transactions, and inquiries using our CRM system.
Stay informed about product updates, promotions, and company policies to effectively assist customers and provide accurate information.- Collaborate with other departments such as logistics, marketing, and product management to address customer concerns and improve the overall customer experience.
Identify trends in customer inquiries and provide feedback to management for continuous improvement of products and services.
- Uphold company values and brand image by delivering exceptional customer service and maintaining professionalism in all interactions.
Requirements:
- Previous experience in customer service
Strong communication skills, both verbal and written, with the ability to empathize with customers and provide clear and concise explanations.- Excellent problem-solving skills and the ability to handle challenging situations with patience and diplomacy.
Proficiency in computer skills, including familiarity with CRM software and basic knowledge of Microsoft Office.
- Ability to multitask and prioritize tasks effectively in a fast-paced environment.
Detail-oriented with a focus on accuracy in data entry and order processing.
Job Type: Full-time
Schedule:
Education:
Experience:- Customer Service Representative: 1 year (Preferred)
Language:
English (Preferred)
