Customer Service Specialist

Be the Voice that Enhances Every Customer's Parking Experience

In the fast-paced world of car parking, finding a role that balances career growth with personal time can feel like hitting the jackpot. This opportunity offers just that-a chance to grow professionally while maintaining the work-life balance you deserve. Step out of your comfort zone and accelerate your future in an industry that never stands still.

Be part of our client's team as a Customer Service Specialist, where you'll support seamless customer experiences, assist sales, resolve inquiries, and contribute to a dynamic environment that's always on the move.

A Snapshot of Your Next Big Move

What's in Your Parking Spot: Daily Duties

• Support a seamless customer experience through customer service, administration, and sales support.
  
• Assist customers across all Secure Parking businesses and products, including Secure Parking, Traffic Monitoring Services, and Parkey.
  
• Solve customer issues and provide support via various inbound channels to ensure a positive experience.
  
• Assist the sales team by sourcing leads and identifying the community of interest around each car park.
  
• Source and convert leads into new business opportunities.
  
• Contact sales leads to encourage sign-ups and boost conversion rates.
  
• Conduct outbound prospecting calls and canvassing activities daily to build a robust sales pipeline.
  
• Develop and implement action plans for targeted sites to achieve sales and revenue goals, focusing on direct sales techniques like canvassing and telemarketing.
  
• Document new monthly parking leads received via phone and email.
  
• Regularly follow up with customers at different stages of the Permanent Parking sales lifecycle (e.g., general inquiry, quote, contract) to facilitate conversions.
  
• Contact customers who wish to cancel their Permanent Parking account, record customer interactions, and accurately document root causes.
  
• Assist in processing and supporting customers across all of Secure Parking's products and services.
  
• Handle customer disputes and complaints in a way that benefits both the customer and the business.
  
• Prepare regular reports on completed sales targets, activity, action plans for targeted sites, and other required reports.
  
• Prepare regular reports on the community of interest (COI) around the car park, including the financial viability of partnerships.
  
• Review and understand all Sales and Marketing obligations within each contract, including scheduling and management of administrative and marketing tasks.
  
• Respond to customer service inquiries regarding car park operating hours, prices, access, accounts, vouchers, and related functions.
  
• Process applications and relevant documents for all sales generated from lead generation and canvassing activities, such as permanent parking, voucher sales, and advantage parker.
  
• Conduct various administrative and customer service activities to support the onshore team and ensure a positive customer experience.
  
• Complete account audits for large clients as requested.
  
• Maintain up-to-date customer service procedures by identifying and alerting representatives to complete if an error is detected.
  
• Assist operations with regular audits of permanent parkers.
  
• Build and maintain effective work relationships with colleagues and supervisors to ensure smooth car park operations.
  
• Comply with workplace health and safety policies, procedures, and instructions to maintain a safe work environment.
  
• Commit to equal opportunity principles in the workplace.
  
• Participate in staff training and development activities to achieve individual and work objectives, including adopting new technology.
  
• Undertake other reasonable duties as assigned and appropriate.
  

Requirements

The Skills to Keep You in the Fast Lane

• Exceptional communication skills.
  
• Prior experience in administration, customer service, and sales.
  
• Strong attention to detail, problem-solving skills, and focus on continuous improvement.
  
• Ability to demonstrate initiative in executing duties.
  
• Discretion and sound judgment in decision-making.
  
• Strong organizational and planning skills.
  
• Excellent computer literacy, including proficiency in Office Suite (Intermediate level or above).
  
• Proactive attitude with a desire to create a positive experience for stakeholders.
  
• Multitasking ability to handle multiple projects or tasks simultaneously.
  
• Capability to work effectively both independently and within a team.
  
• Ability to establish and maintain effective and harmonious work relationships with colleagues and managers.
  
• Commitment to complying with workplace health and safety policies, procedures, and instructions to ensure a safe work environment.
  
• Awareness of and commitment to equal opportunity principles in the workplace.
  
• Willingness to participate in staff training and development activities to achieve individual and work objectives, including learning and utilizing new technologies.
  
• Willingness to undertake other reasonable duties as assigned, including adapting to changes in job function due to technological advancements.
  

Benefits