Customer Service Specialist

As a Customer Service Specialist, you will play a pivotal role in ensuring that our customers derive maximum value from our products. You'll serve as the primary point of contact for customers, providing customer support from sales until logistics, and identifying opportunities for upselling or cross-selling. Additionally, you will be responsible for generating sales leads for retail and translating them into sales, further driving revenue growth for the company. Your ultimate goal will be to foster strong relationships with customers, anticipate their needs, and drive both customer satisfaction and revenue.

• Responsibilities:

Customer Support: Act as the main point of contact for retail customer inquiries, issues, or concerns. Address customer questions promptly and effectively, providing solutions and assistance as needed.

• Relationship Building: Develop strong, long-lasting relationships with customers, understanding their needs and goals. Proactively engage with customers to uncover opportunities for value-added services or product enhancements.

Retention and Renewals: Monitor customer usage and engagement metrics to identify at-risk accounts and implement strategies to mitigate churn. Drive customer renewals and upsell opportunities.

Lead Generation and Sales: Proactively identify and generate leads through various channels, including networking, referrals, and outbound prospecting efforts. Qualify leads and nurture them through the sales pipeline, ultimately closing deals to drive revenue growth.Product Feedback: Gather customer feedback on product and services. Advocate for customer needs internally and drive service improvement.

• Logistics Coordination: Coordinate with the warehouse team on the availability and dispatch of orders, ensuring completeness, accuracy and urgency of dispatch.

Metrics and Reporting: Track key performance indicators (KPIs) related to customer satisfaction, retention, sales pipeline, and revenue generation. Provide regular reporting and insights to internal stakeholders on customer health and sales performance.

• Requirements:

Bachelor's degree in business administration, marketing, or a related field (or equivalent work experience).

• Proven experience in a customer-facing role, preferably in customer success, account management, or sales.

Familiarity with customer relationship management (CRM) software and other relevant tools especially with regards to E-Commerce.

• Demonstrated ability to generate leads and drive sales growth.

Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers.

• Strong problem-solving skills and the ability to think strategically about customer needs and solutions.

Highly organized and detail-oriented, with the ability to manage multiple priorities and deadlines effectively.

Job Types: Full-time, Permanent

Pay: Php25,

• 00 - Php30,000.00 per month
  
  Benefits:
• Additional leave

Company events

• Employee discount

Health insurance

• Opportunities for promotion

Paid training

• Pay raise

Promotion to permanent employee
Schedule:

• 8 hour shift

Monday to Friday
Supplemental pay types:

• 13th month salary

Bonus pay

Expected Start Date: 07/01/2024