The purpose of the role is to make sure the correct requirements and objectives are defined, as a base for valid analysis and proper advice - as well as qualify customer success by detailing implementation based on true requirements fulfilling the objectives. Provides excellent customer satisfaction, customer service and solid knowledge of the projects/accounts handled.
Desired Skills And Experience
- Bachelors /Associate degree in computer science or any related technology field
- Industry-specific certification in relevant computer languages or software may be required
- Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
- Comfortable working in and assisting others through company help desk software and other remote access desktop programs
- Accept constructive criticism and customer feedback
- Professional written and interpersonal skills are essential when communicating with customers and clients
- Ability to prioritize and manage several milestones and projects efficiently
- Strong communication (verbal /written) and listening skills
- Willing to communicate with client online or onsite
- Customer Service Oriented
- Strong problem solving and organizational skills
- Intellectual curiosity with willingness and desire to learn
- Can work with a team and confident to work independently with minimum supervision
- Respond to customer inquiries and assist in troubleshooting and resolving challenges
- Can work any shift and no fixed rest day
- Can adapt to changes and risk taker
- Very meticulous to details.
- Result oriented and can manage with less supervision
